2023 SERVICE to the CITIZEN®
Award Winners
Congratulations to the 2023 Service to the Citizen® Award Winners!
To learn more about the winners stories, click on their name.
Government Executive of the Year
Alek Sripipatana, PhD, MPH
Director, Data and Evaluation
Office of Quality Improvement
Bureau of Primary Health Care
Health Resources and Services Administration
U.S. Department of Health and Human Services
Industry Executive of the Year
Raza Latif
Chief Executive Officer
NuAxis Innovations
Lifetime Achievement for Delivering Services to Citizens
Colleen Wieck, PhD
Executive Director
Minnesota Governor’s Council on Developmental Disabilities
Department of Administration
CX Trailblazer
User Experience Researcher and Designer
Digital Service at Centers for Medicare and Medicaid Services
Rising Star of the Year
Director of Customer Experience
Program Executive Office for Manpower Logistics and Business Solutions
Inter-Agency Teams
Government-wide Employee Experience Community of Practice
Executive Director, Employee Experience
U.S. Department of Veterans Affairs
U.S. Department of Defense
Washington Headquarters Services
Customer Experience Strategist
Washington Headquarters Services
Director, Human Capital Strategy, and Evaluation
U.S. Marine Corps (USMC)
College of Distance Education
and Training (CDET)
Director of Educational Technology
Defense Health Agency
Solutions Delivery Division (SDD)
Web & Mobile Technology (WMT)
Program Management Office
Public Experience Portfolio Team:
Director of Technology and Infrastructure & Acting Director of Contact Center Operations
Acting Director of Content and Outreach
Director of Customer Experience
Director, Public Experience Portfolio/USAGov, Vote.gov & Search.gov
Beta.usa.gov Product Team Members:
Content Team Members:
Outreach Team Members:
UX Researchers:
Analytics Team Members:
Data Analyst (U.S Digital Corps Fellow)
Engineers / Developers:
Accessibility Lead & Acting Web Operations Team Lead
Developer (U.S Digital Corps Fellow)
Contact Center Specialists:
USAGov Contact Center Team Lead
USAGov Contact Center Specialist
USAGov Contact Center Specialist
Contracting / Acquisition
Team Members:
Federal Acquisition Service (FAS)
Office of Information Technology
Category (ITC)
Principal Deputy Assistant Commissioner
U.S. Department of Health and Human Services
Office of the Chief Information Officer
Office of Enterprise Services
Office of Governance, Strategy, and Policy
HHS Section 508 Program Director
U.S. Food and Drug Administration
Office of Digital Transformation
Chief Customer Experience Officer and Director
Office of Business and Customer Assurance
Grants Quality Service
Management Office (QSMO)
Acting Director, Division of Policy Oversight, Effectiveness, and Training
Executive Director of Grants QSMO
Grants QSMO Solutions & Services Lead
Grants QSMO Customer Engagement & Governance Lead
Health Resources and Services
Administration (HRSA)
Office of Communications
Centers for Medicare & Medicaid Services
Web & Emerging Technologies Group (WETG)
Senior Technical Advisor, DWO, WETG
Program Manager, medicare.gov, WETG, OC
Program Manager, OC Marketplace, WETG, OC
The Customer Accessibility Resource Staff (CARS)
Healthcare.gov Team
Marc Richardson
Director, Marketplace Information Technology Group
Jeff Grant
Customer Experience Directorate, Office of the Chief Information Officer, DHS
Director, IT Compliance and Governance Division
Business Management Directorate
Acting Executive Director, Customer Experience, DHS
TSA PRA Officer/Program Specialist
Deputy Chief, Cybersecurity Shared Services Office
Supervisory IT Specialist (INFOSEC)
CSSO Section Chief - Supervisory IT Specialist
Customer Experience Team
Customer Experience Strategist
Cybersecurity and Infrastructure Security Agency (CISA)
Cybersecurity Division (CSD)
Deputy Chief, Cybersecurity Shared Services Office
U.S. Customs & Border Protection (CBP)
Human Resources Management
U.S. Department of Housing and Urban Development
Community Planning and Development (CPD)
Office of Disaster Recovery (ODR)
Customer Experience Team
Customer Experience Lead (CXO)
Former Customer Experience Strategist
Lead Associate, Design Strategist (CTR)
Office of Disaster Recovery
Community Planning and Development Specialist
Community Planning and Development Specialist
Office of Public Affairs/Web Team
Management Information Specialist
Director of Systems Evaluation and Development
Management Information Specialist
U.S. Department of the Interior
Bureau of Trust Funds Administration
The Federal Indian Boarding School Initiative Team
Senior Advisor to the Director
U.S. Department of Justice
Civil Rights Division
Product and Disability Rights Section
Office of Management and Budget (OMB)
Office of the Federal Chief Information Officer
Social Security Administration
Office of the Chief Business Officer (CBO)
Operations (DCO)
SSA.gov Redesign
Customer Experience Lead
Office of Unemployment Insurance Modernization, Office of the Secretary, U.S. Department of Labor
Director, Digital Design and Production
U.S. Department of the Treasury
Internal Revenue Service
Information Technology (IT) Enterprise Program Management Office (EPMO) Information Returns Modernization
U.S. Department of Veterans Affairs
Office of Information and Technology
Personal Pronoun Initiative
Assistant Secretary for Information and Technology and Chief Information Officer
Veterans Health Administration (VHA)
Director, Design and Storytelling
Director, VHA Innovators Network
VA Medical Center, West Palm Beach, Florida
Professor, Geriatrics, Florida Atlantic University
VA Puget Sound Health Care System
Deputy Associate Chief of Staff
Recreation and Creative Arts Therapy
Incoming Chief of Learning Engineering,
San Francisco VA Medical Center;
Entrepreneur in Residence Fellow, VHA Innovation Ecosystem
VHA Veterans Integrated Services Network (VISN) 8 Clinical Contact Center
VISN 8 Deputy Network Director
VHA-Uber Health Connect Initiative
Chief of Innovation, Tampa Veterans Hospital
National Lead, VHA Uber Health Connect Initiative, VHA Innovation Ecosystem
Women Veterans Program Manager
Nutrition and Food Services (NFS)
National Executive Director (SES EQ)
Manager, Nutrition Field Advisory Board
Department of Veterans Affairs, VHA Central Office
Veterans Affairs Medical Center Manchester
Advanced Telehealth Clinical Technician
LPN Telehealth Clinical Technician, VAMC Manchester Conway Community Based Outpatient Clinic (CBOC)
Telehealth Clinical Technician, VAMC Manchester Tilton CBOC, Tilton, NH
Veterans Integrated Services Network 23 Clinical Resource Hub
Director, Technology-based Eye Care Service
Assistant, Technology-based Eye Care Service
Stephanie Weiss, D.O.
Retina Subspecialty Lead, VISN 23 Virtual Eye Care Services
Ophthalmologist/Medical Retina Specialist
Denise Waschick
Program Analyst
Perinatal Reproductive Education Planning and Resources (PREPARe)
Licensed Marriage and Family Therapist for Perinatal Reproductive Education Planning and Resource
International, State & Local Government
General Manager - Digital Programs
Housing and Neighborhood Services Division Manager
Illinois Department of Information Technology (DoIT)
Director
Deputy Director
PGC311 Content Manager
311 On the Go! Program Manager
Industry
Senior Vice President of Programs
Senior Vice President, Marketing and Communications
Women Infants and Children (WIC) Team