Petra Alfred, a rising star and change agent, has revolutionized communication within the United States Navy through her transformative Voice of the Customer  program. In just one year, Petra has created a culture-changing platform that enables sailors to provide candid feedback on Navy systems and processes.

 

Under Petra's leadership, the program has highlighted areas for improvement and scaled successful practices across the Navy. She has prioritized best practices, engaged stakeholders, and developed executive dashboards to ensure timely information flow. Petra's human-centered approach has empowered sailors by valuing their voices and feedback.

 

Her impact extends beyond the Navy's internal operations. The Voice of the Customer program has collected critical data for informed decision-making, leading to meaningful changes. It has positioned the Navy better to achieve its mission of maintaining combat-ready forces, deterring aggression, and preserving freedom of the seas.

 

Petra's vision for the future includes creating effective listening posts, connecting sailors to essential resources during crises, and improving technology systems. Her relentless dedication has made her a champion of change, inspiring others and fostering a culture of engagement and trust.

 

Petra Alfred's leadership exemplifies the Navy's commitment to continuous improvement and the well-being of its personnel. By providing a platform for sailor feedback, she has transformed the organization, ensuring its readiness and effectiveness in fulfilling its crucial mission.