CITY OF CHARLOTTE
Raquishela Stewart has been instrumental in delivering high-quality services and resources to the public through 311. She has ensured accessibility through multiple communication channels, including phone, website, CHAT, and the app. Collaborating with organizations like the Center of Digital Equity and Commonwealth Charlotte, Raquishela has bridged the digital divide and provided support to individuals facing financial hardships.
During the pandemic, Raquishela launched the proactive 311 On-the-Go program, dispatching CharMeck 311 employees to engage with the community and inform them about available services. The partnership with Charlotte Mecklenburg County libraries further extends outreach efforts. Raquishela's commitment to inclusivity is evident through bilingual agents and access to language services for non-English speakers.
Notably, Raquishela addressed staffing shortages in 911 by devising a system for her team to assist in routing emergency calls effectively. These achievements have significantly benefited the public by offering convenient access to services beyond traditional hours and providing vital resources for financial hardship and digital connectivity.
Raquishela's passion and dedication shine through her relentless pursuit of community needs. Her visionary leadership has elevated CharMeck 311, creating a culture of compassion and empowerment. By meeting people where they are and offering a helping hand, she has made a profound impact on the lives of those she serves.
SERVICE TO THE CITIZEN AWARD WINNER
DR. RAQUISHELA STEWART
Housing and Neighborhood Services Division Manager