The Internal Revenue Service (IRS) has prioritized providing taxpayers with information in their preferred language, timing, and method. To meet these expectations, the agency has expanded and enhanced online options and interactions on IRS.gov. The website offers user-friendly tools and resources available at any time, allowing millions of people to file and pay taxes, access account information, determine eligibility for tax credits, and get answers to tax-related questions. The IRS's focus on quickly releasing applications and information ensures prompt service for taxpayers.

The IRS has translated and published hundreds of multilingual terms, webpages, and application screens, ensuring that 85% of the most viewed IRS.gov content is accessible to taxpayers with limited English proficiency. Internally, the IRS has implemented indicators to track multilingual notices and identify design and programming needs, streamlining the publication process of multilingual pages. Transforming IRS.gov remains a critical objective to provide taxpayers with a better user experience.

The IRS's efforts to enhance digital services and improve the taxpayer experience have resulted in increased usage of online accounts, visits to key pages on Tax Day, and the adoption of secure messaging. These improvements, combined with multilingual support and the expansion of digital services, align with the IRS's mission to provide taxpayers with accessible and efficient tax management options.