U.S. DEPARTMENT OF VETERANS AFFAIRS
Manchester Veterans Affairs Medical Center,
Tele Audiology Program
SERVICE TO THE CITIZEN AWARD WINNER
DR. NICOLE CARBONE, AU.D.
JANE C. MICHAUD
Advanced Telehealth Clinical Technician
LPN Telehealth Clinical Technician
Telehealth Clinical Technician
In rural New Hampshire, veterans who depend on government healthcare now have access to Telehealth Audiology services, bridging the gap in hearing care. Led by Dr. Nicole Carbone and Ms. Jane Michaud, a team worked to establish Telehealth Audiology programs in the northern areas of the state. This valuable service allows veterans to receive complete hearing exams, hearing aid fittings, adjustments, and repairs without the burden of long-distance travel to the Manchester Veterans Affairs Medical Center.
Through the dedication of Dr. Carbone and her team, Telehealth Audiology Clinics were launched in Tilton and Conway in just eight months. This development significantly benefits the New Hampshire Veterans Home, which houses approximately 120 veterans in Tilton. Now, veterans can receive audiology services in their own town, eliminating the need for lengthy journeys.
The impact of Telehealth Audiology is profound. Approximately 143 veterans in northern New Hampshire have already received audiology services, reporting higher levels of benefit, satisfaction, and improved quality of life compared to traditional face-to-face care. For instance, one veteran, previously unable to hear clearly, was fitted with hearing aids through Telehealth. Overwhelmed with emotion, the veteran expressed joy at being able to hear clearly at a low volume, such as the sound of birds and the falling snow.
Dr. Carbone and her team exemplify the commitment to delivering exceptional care to veterans. Their efforts have brought specialized audiology services to rural communities, ensuring that veterans receive the care they need closer to home.