SERVICE to the CITIZEN™ Awards
Champions of Change
The Service to the Citizen™: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives. They will be recognized at a virtual event on September 22, 2021.
As stated in the President's Management Agenda (PMA) Cross-Agency Priority (CAP) goal on Improving Government Services, the goal is to transform the customer experience by improving the usability and reliability of our Federal Government’s most critical digital services; create measurable improvements in customer satisfaction by using the principles and practices proven by leading private sector organizations; increase trust in the Federal Government by improving the experience citizens and businesses have with Federal services whether online, in-person, or via phone; and leverage technology to break down barriers and increase communication between Federal agencies and the citizens they serve.
Citizens depend on the government for services in their everyday lives and during emergencies. They deserve a 21st century experience and a government that works for them. When a citizen needs government during important moments in their life, it’s important that the government is there to serve and able to access government services anytime, anywhere, and on any device. The Declaration of Independence states:
We hold these truths to be self-evident, that all men are created equal,
that they are endowed by their Creator with certain unalienable Rights, that among these are
Life, Liberty and the pursuit of Happiness. ——
Protecting the health and safety of the public is one of the core functions of government. Additionally, the government enables citizens to live the American dream. They provide loans and services for citizens to start a small business, buy a home, or pursue higher education in a college or university. Whether they are a veteran, a senior citizen, a student, a traveler or the victim of a national emergency, the government touches your life at important moments from birth to death and beyond at work and at play. Individuals and businesses expect Government customer services to be efficient and intuitive, just like services from leading private-sector organizations.
There are heroes across the government that work tirelessly to provide the best services possible under sometimes difficult rules, politics and circumstances. They deserve to be recognized. Recognition of these commitments will go a long way towards changing the culture in government. The Service to the Citizen™: Champions of Change Program is a groundbreaking program that has the potential to begin the service transformation process.