SERVICE to the CITIZEN™ Awards

Champions of Change

Frequently Asked Questions

General Questions

1. Who is qualified to win a Service to the Citizen Award?


A Service to the Citizen award recipient must meet the following qualifications:

  • Be from federal, state, local government or industry
  • Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services




2. What qualifies someone to be the Government Executive of the Year?


A Government Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has demonstrated results that have changed the lives of citizens




3. What qualifies someone to be the Industry Executive of the Year?


The Industry Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has a partnership with the government that has demonstrated results that have changed the lives of citizens




6. What qualifies someone for the Lifetime Achievement Award?


The Lifetime Achievement Award recipient must meet the following qualifications:

  • Someone who has been dedicated to the delivery of excellence in services to the public for many years
  • Multiple roles and positions that have led to improved government services is important




7. What qualifies someone to be a CX Trailblazer?


The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.




8. What qualifies someone to be the Rising Star?


This is our newest award. The Rising Star Award must have the following qualifications:

  • Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens
  • Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens




4. What qualifies someone to be the Legislative Executive of the Year?


The Legislative Executive of the Year must meet the following qualifications:

  • Someone who has sponsored legislation impacting the delivering of services that impact citizens





Award Information and Criteria

1. Who is qualified to win a Service to the Citizen Award?


A Service to the Citizen award recipient must meet the following qualifications:

  • Be from federal, state, local government or industry
  • Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services




2. What qualifies someone to be the Government Executive of the Year?


A Government Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has demonstrated results that have changed the lives of citizens




3. What qualifies someone to be the Industry Executive of the Year?


The Industry Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has a partnership with the government that has demonstrated results that have changed the lives of citizens




6. What qualifies someone for the Lifetime Achievement Award?


The Lifetime Achievement Award recipient must meet the following qualifications:

  • Someone who has been dedicated to the delivery of excellence in services to the public for many years
  • Multiple roles and positions that have led to improved government services is important




7. What qualifies someone to be a CX Trailblazer?


The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.




8. What qualifies someone to be the Rising Star?


This is our newest award. The Rising Star Award must have the following qualifications:

  • Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens
  • Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens




4. What qualifies someone to be the Legislative Executive of the Year?


The Legislative Executive of the Year must meet the following qualifications:

  • Someone who has sponsored legislation impacting the delivering of services that impact citizens





Nomination Process

1. Who is qualified to win a Service to the Citizen Award?


A Service to the Citizen award recipient must meet the following qualifications:

  • Be from federal, state, local government or industry
  • Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services




2. What qualifies someone to be the Government Executive of the Year?


A Government Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has demonstrated results that have changed the lives of citizens




3. What qualifies someone to be the Industry Executive of the Year?


The Industry Executive of the Year must meet the following qualifications:

  • Someone who has been in a leadership role
  • Is committed to the improvement of government services to the public or to internal efficiency that supports government services
  • Has a partnership with the government that has demonstrated results that have changed the lives of citizens




6. What qualifies someone for the Lifetime Achievement Award?


The Lifetime Achievement Award recipient must meet the following qualifications:

  • Someone who has been dedicated to the delivery of excellence in services to the public for many years
  • Multiple roles and positions that have led to improved government services is important




7. What qualifies someone to be a CX Trailblazer?


The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.




8. What qualifies someone to be the Rising Star?


This is our newest award. The Rising Star Award must have the following qualifications:

  • Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens
  • Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens




4. What qualifies someone to be the Legislative Executive of the Year?


The Legislative Executive of the Year must meet the following qualifications:

  • Someone who has sponsored legislation impacting the delivering of services that impact citizens





Additional Information

1. Can I see past award celebrations?


You can view every year under the Year tab on the Home page. There are highlights from 2020, was conducted virtually, and a video from 2019 that shows the importance of this award. You can also watcn the 2020 winners stories in these part 1 and part 2 videos.




2. What is the current timing for the awards program?


All nominations are due April 16, 2021. The award winners will be announced by the end of June. The award celebration will be on September 22, 2021 at the Williard InterContinental in Washington, DC.





Sponsorship

1. Can I see past award celebrations?


You can view every year under the Year tab on the Home page. There are highlights from 2020, was conducted virtually, and a video from 2019 that shows the importance of this award. You can also watcn the 2020 winners stories in these part 1 and part 2 videos.




2. What is the current timing for the awards program?


All nominations are due April 16, 2021. The award winners will be announced by the end of June. The award celebration will be on September 22, 2021 at the Williard InterContinental in Washington, DC.