Question 1

1. Who is qualified to win a Service to the Citizen Award?

Accepted Answer

A Service to the Citizen award recipient must meet the following qualifications:
Be from federal, state, local government or industry
Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

Question 2

2. What qualifies someone to be the Government Executive of the Year?

Accepted Answer

A Government Executive of the Year must meet the following qualifications:
Someone who has been in a leadership role
Is committed to the improvement of government services to the public or to internal efficiency that supports government services
Has demonstrated results that have changed the lives of citizens

Question 3

3. What qualifies someone to be the Industry Executive of the Year?

Accepted Answer

The Industry Executive of the Year must meet the following qualifications:
Someone who has been in a leadership role
Is committed to the improvement of government services to the public or to internal efficiency that supports government services
Has a partnership with the government that has demonstrated results that have changed the lives of citizens

Question 4

4. What qualifies someone to be the Legislative Executive of the Year?

Accepted Answer

The Legislative Executive of the Year must meet the following qualifications:
Someone who has sponsored legislation impacting the delivering of services that impact citizens

Question 5

6. What qualifies someone for the Lifetime Achievement Award?

Accepted Answer

The Lifetime Achievement Award recipient must meet the following qualifications:
 
Someone who has been dedicated to the delivery of excellence in services to the public for many years
Multiple roles and positions that have led to improved government services is important

Question 6

7. What qualifies someone to be a CX Trailblazer?

Accepted Answer

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

Question 7

8. What qualifies someone to be the Rising Star?

Accepted Answer

This is our newest award. The Rising Star Award must have the following qualifications:
Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens
Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Question 8

9. What are the Service to the Citizen Award categories?

Accepted Answer

Category 1: Building a Customer-Focused Building
This category will have multiple recipients who have:

Enabled governments to deliver improved government services
Improved the employee experience and engagement to drive improved services

Category 2: Delivering Excellence in Digital Services
This category will have multiple recipients who have:

Reimagined digital services
Delivered cross agency digital services at specific life events
Delivered equitable and inclusive services
Delivered excellence in government benefits and services (e.g. healthcare services)

Category 3: Using Innovation, Data and Breaking Down Organizational Barriers
This category will have multiple recipients who have:

Used innovative practices to reimagine government services
Used human centered design to improve 
Used of data to deliver improved services 
Broke down barriers 
Streamlined and broke down government boundaries and the creation of government-wide coalitions

Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery
This category will have multiple recipients who have:

Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics)
Implemented Cybersecurity to create a seamless digital experience

Category 5: Government Agencies Serving Other Government Agencies
This category will have multiple recipients who have:

Apply customer experience principles and practices to the services delivered to other agencies

Category 6: Other

Service to the Citizen Awards
Frequently Asked Questions

®

Background Information about STTC Awards

1. Who created the Service to the Citizen Award and why?

2. When was the Service to the Citizen Awards Program created?

Award Information and Criteria

1. Who is qualified to win a Service to the Citizen Award?

2. What qualifies someone to be the Government Executive of the Year?

3. What qualifies someone to be the Industry Executive of the Year?

4. What qualifies someone to be the Legislative Executive of the Year?

6. What qualifies someone for the Lifetime Achievement Award?

7. What qualifies someone to be a CX Trailblazer?

8. What qualifies someone to be the Rising Star?

9. What are the Service to the Citizen Award categories?

Nomination Process

1. Who can nominate a Service to the Citizen Award Winner?

2. What are the benefits of nominating a Service to the Citizen Award Winner?

3. Can a team be nominated for a Service to the Citizen Award?

4. How do the winners get selected?

5. What are some tips for submitting a nomination?

Additional Information

1. Can I see past award celebrations?

2. What is the current timing for the awards program?

Sponsorship

1. How does my company sponsor the Service to the Citizen Awards Program?

Service to the Citizen Awards Frequently Asked Questions

®

Background Information about STTC Awards

1. Who created the Service to the Citizen Award and why?

2. When was the Service to the Citizen Awards Program created?

Award Information and Criteria

1. Who is qualified to win a Service to the Citizen Award?

2. What qualifies someone to be the Government Executive of the Year?

3. What qualifies someone to be the Industry Executive of the Year?

4. What qualifies someone to be the Legislative Executive of the Year?

6. What qualifies someone for the Lifetime Achievement Award?

7. What qualifies someone to be a CX Trailblazer?

8. What qualifies someone to be the Rising Star?

9. What are the Service to the Citizen Award categories?

Nomination Process

1. Who can nominate a Service to the Citizen Award Winner?

2. What are the benefits of nominating a Service to the Citizen Award Winner?

3. Can a team be nominated for a Service to the Citizen Award?

4. How do the winners get selected?

5. What are some tips for submitting a nomination?

Additional Information

1. Can I see past award celebrations?

2. What is the current timing for the awards program?

Sponsorship

1. How does my company sponsor the Service to the Citizen Awards Program?

Service to the Citizen Awards
Frequently Asked Questions