Category 1:
Building a Customer-Focused Culture
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To explore the stories behind the winners, click on their name, program or agency.
U.S. Department of Defense
Customer Experience Officer
Defense Manpower Data Center (DMDC) Program:
Online Uniformed Services Identification (USID) Card Renewal Capability
Credential Modernization Program Manager, DMDC
Credentialing Branch Chief, DMDC
Cardstock Program Manager, DMDC
RAPIDS Product Owner, DMDC
Technology Program Manager, GPO
Stan Stosh Kukoski
Group Chief, GPO
Journeyman Bookbinder, GPO
Army Project Officer, USA
Air Force DEERS Project Officer, USAF
Navy Project Officer, MyNavy Career Center
Marine Corps Service Project Officer
NOAA Project Officer, NOAA
Coast Guard DEERS Project Officer, USCG
USPHS DEERS Project Officer, USPHS
U.S. Department of Health & Human Services
Centers for Medicare & Medicaid Services
Director, Division of Contractor Provider Communications
Health Insurance Specialist
Communication Specialist
Technical Advisor
Telecommunications Specialist
Telecommunications Specialist
U.S. Department of Homeland Security
U.S. Customs and Border Protection (CBP)
Assistant Commissioner, OIT and CBP CIO
Cybersecurity and Infrastructure Security Agency (CISA)
Critical Infrastructure Cybersecurity Shared Services Pilot Program Cybersecurity Division
Acting Branch
Chief, Cybersecurity Division
Section Chief,
Cybersecurity Division
Deputy Branch Chief, Cybersecurity
Division
Deputy Section Chief, Cybersecurity
Division
Branch Chief, Integrated Operations Division, CISA
Cybersecurity
Advisor – New Hampshire
Cybersecurity
Advisor for the NCR and N.
Virginia, Region 3
Cybersecurity Advisor, Integrated Operations Division
Cybersecurity
State Coordinator, Region 4
(Alabama)
Region 6 Chief of Cybersecurity
Cybersecurity Advisor, Integrated Operations Division
SRMA Governance Liaisons Section Chief, Stakeholder Engagement
Division
U.S. Department of Housing & Urban Development
Associate Deputy Assistant Secretary for Single Family Housing
Deputy Director, Philadelphia Homeownership Center
Housing Program Officer for the Philadelphia Homeownership Center
Management Analyst
Business Analyst for the Denver Homeownership Center
Business Analyst for the Philadelphia Homeownership Center
Management Analyst for the Philadelphia Homeownership Center
Social Security Administration
Customer Experience Officer
CX Program Architect
Journey Team Lead
CX Service Designer
CX Journey Analyst
Senior CX Analyst
Management & Program Analyst
Deputy OT
U.S. Department of the Treasury
Internal Revenue Service
Deputy Commissioner
Information Technology (IT) Enterprise Program Management Office (EPMO) Individual Online Account
Robert King
Director of Individual
Online Account
Program Management
Office (IOLA PMO)
Charles S. Smith
Senior Technical Advisor
Lori A. Tompkins
Executive Assistant
Susan Watkins
Staff Assistant
Maryann Wu
Associate Director of
Individual Online
Account Program
Management Office
(IOLA PMO)
Brian K. Wright
Senior Manager of
Delivery Integration
(IOLA PMO)
James Graham
Frontline Manager of Strategy & Planning
James Steadman
Frontline Manager of Integration Planning
James Cobb
Senior Manager of
Program Management
& Integration (IOLA
PMO)
Robert McKenzie
Frontline Manager of Delivery-Project Team B
Samuel Sanchez
Info Tech Specialist
Sean Polk
Product Planning Lead
Thomas Becraft
Portfolio Reporting and IMS Lead
Kalan Nelson
IOLA Governance Advisor and Budget Analyst
Samuel Woodall
WebApps Governance Executive Advisor
Kim Vejarano
Program Analyst
Derrick McGriff
Contract Analyst
Biraj Bista
Budget and Contract Analyst
William Gilbert
Work Request Lead
William Leonard
Enterprise Organizational Readiness Lead
Thomas Johnson
Privacy and Civil Liberties Impact Assessment Lead
Ji-Sun Lee
Product Planning Process Lead
Vinaya Damineni
Lean Business Case Lead
Aaron Frazer
SharePoint Administration and Content Management Lead
Babatunde Akingbemi Release Manager
Venkata Atluri
Release Manager
Hong Tai
IOLA Infrastructure Coordinator
Ramu Sadula
Delivery Test Lead
Deborah Jones
Release Manager
Shareka Galloway
Release Chute Coordinator
Denise Forbes
Release Chute Coordinator
Linjuan Zhang
Deployment Site
Readiness Test Lead
Irina Heidt
OneSDLC Lead
Adewale Toyinbo
Release Manager
Kristina Brinson
OneSDLC Lead
Alok Shastry
Risk Coordinator and Release Manager
Tanzin Alam
Frontline Manager of
Delivery Project Team A
Jonathan Garland
Security and ISSO
Israel A. Morales
Release Manager
Walter Ritter
Deployment Site Readiness Test Lead
Beverley Dixon
OneSDLC Lead
Frank Bartlett
Security and ISSO
Trenise Q. Kelly
Release Manager
Gauri Chande
Risk Coordinator and
Release Manager
Jim D. Keith
Director Of Customer
Service
Terry L. Hansen
Supervisory Information Technology Specialist
Benjamin J Houdeshell Supervisory IT Specialist
Jayasree Budaraju Supervisory IT Specialist
Erek S. Borowski
Computer Scientist
Don W. Ward
IRS IT EPMO Individual Online Account
Towana Poe-Felder
Release Manager
Terry L. Hansen
Branch Chief, Applications Development Online Account
Benjamin J. Houdeshell
Frontline Manager, Applications Development Online Account
Jayasree Budaraju
Frontline Manager, Applications Development Online Account
Erek S. Borowski
Senior Technical Advisor
Donald W. Ward
Senior Technical Advisor
U.S. Department of Veterans Affairs
Veterans Health Administration (VHA)
Office of Healthcare Innovation and Learning
Evan Davis
CTRS Training and Engagement Lead, VA Immersive
Veterans Experience Office (VEO)
Enterprise Measurement & Design
Jon Pruett
Director, Experience Analytics and Measurement (Acting)