2022 SERVICE to the CITIZEN®
Award Winners
Congratulations to the 2022 Service to the Citizen® Award Winners!
To learn more about the winners stories, click on their name.
Government Executive of the Year
Dr. Patricia Hayes
Chief Officer
Office of Women's Health
U.S. Department of Veterans Affairs
Industry Executive of the Year
Jim Gayhart
Former President
Senture, LLC.
Lifetime Achievement for Delivering Service to the Citizens
CAPT Joshua Devine
U.S. Public Health Service
Regional Health Administrator
Office of the Assistant Secretary for Health
U.S. Department of Health and Human Services (Retired)
CX Trailblazer
Data Analyst - Customer Insights
Student Experience & Aid Delivery
Rising Star of the Year
Office of Disability Employment Policy
U.S. Department of Agriculture
USDA Office of Customer Experience
U.S. Department of Defense
Department of Navy
Navy Survey Program Office
Deputy Director Engagement and Innovation and Navy Survey Program Manager
Team Lead, Transition Inventory and Reporting Team
Project Manager, American Systems
Inventory Specialist, American Systems
Inventory Specialist, American Systems
Innovation Portfolio Director
Digital.gov Leads:
Digital.gov Manager,
U.S. General Services Administration
Director of Open Innovation,
U.S. General Services Administration
Digital.gov Content & Platform Lead,
U.S. General Services Administration
Community Leads:
Web Managers CoP Managers:
Web Content Specialist,
Federal Communications Commission
Digital Services Expert
Office of Personnel Management
Chief, New Media and Web Policy Branch,
National Institutes of Health
Plain Language CoP Managers:
Co-Lead, Plain Language Community of Practice,
U.S. General Services Administration
Program Officer,
U.S. Department of Education
Multilingual CoP Managers:
Co-Lead, Multilingual Community of Practice,
U.S. General Services Administration
Digital Information Specialist,
National Cancer Institute
National Institutes of Health
UX CoP Managers:
Research Psychologist,
Bureau of Labor Statistics
UX Researcher,
National Cancer Institute / National Institutes of Health
Government Contact Center Council (G3C) Managers:
Director, Contact Center Center of Excellence (CoE),
U.S. General Services Administration
Branch Manager - Operations Analysis
National Transportation Vetting Center/Vetting Analysis Division
Transportation Security Administration
Program Support:
Senior Consultant,
Wheelhouse Group
Senior Management Consultant,
Wheelhouse Group
Senior Consultant,
Wheelhouse Group
Centers for Disease Control
and Prevention
COVID-19 Vaccine Hotline
Vice President of Operations,
Maximus
Senior Advisor, Division of Digital Media (proposed)
CDC-INFO Contracts-IT Business Specialist (Acquisition)
CDC-INFO Operations Lead
CDC-INFO Operations Lead
President, Federal Health Services.
Maximus
Federal Emergency Management Agency
Supervisory Contract Specialist
Contract Specialist
Program Manager/Contracting Officer’s Representative
Logistics Management Specialist
Supervisory Emergency Management Specialist
Commander (Technical Advisor from HRSA)
Supervisory Program Analyst (Procurement Advisor)
Portfolio Manager
(Procurement Advisor)
Digital Transformation Lead
(Procurement Innovation Coach from the DHS Procurement Innovation Lab)
U.S. Department of Housing and Urban Development
Deputy Assistant Secretary
Associate Deputy Assistant Secretary for REAC Services
Director, External Shared Services
REAC Manager
Director, Coordination and Compliance Division, OFO
REAC – Inspection Standards & Data for Voucher (ISDV) Division
Management Information Specialist
Jamey Arcara
Supervisory General Engineer
National Standards for the Physical Inspection of Real Estate (NSPIRE)
Deputy Director for IT
Public Affairs Specialist
PASS Manager
Advisor, Northeast Regional Directors Office
Deputy Assistant Secretary, Office of Multifamily Housing
U.S. Department of Justice
Bureau of Alcohol, Tobacco, Firearms
and Explosives (ATF)
Acting Chief
Web Media Branch
Deputy Division Chief
Digital Media
Chief (Former)
Web Media Branch
Web Development Specialist (Former)
Web Media Branch
Program Manager
Office of Chief Counsel
U.S. Department of Labor
The Department of Labor's Office of the Chief Information Officer
The Department of Labor's Office of the Chief Information Officer
Director of Information Technology Operations and Services
The Department of Labor's Office of the Chief Information Officer
Information Technology Specialist
Employee Benefits Security Administration,
Digital Identity Program Manager
IT Specialist, Tester
IT Specialist, Product Owner
IT Specialist, Analyst
IT Specialist, Analyst
IT Specialist, Tester
IT Specialist, Tester
IT Specialist, Team leader
IT Specialist, Analyst
IT Specialist, Tester
IT Specialist, Developer
IT Specialist, Developer
IT Specialist, Team leader
IT Specialist, Developer
IT Specialist, analyst
IT Specialist, Developer
IT Specialist, Solutions Architect
IT Specialist, 508
IT Specialist, Team leader
IT Specialist, Tester
IT Specialist, Developer
IT Specialist, Tester
IT Specialist, Analyst
IT Specialist, UXG
IT Specialist, Tester
IT Specialist, Developer
IT Specialist, Tester
IT Specialist, Developer
IT Specialist, Team leader
IT Specialist, PM
IT Specialist, PdM
IT Specialist, Developer
Assistant Commissioner, Payment Management
Deputy Executive Director
Director
Payment Integrity Center of Excellence
Special Advisor
Senior Government Information Specialist
Senior Attorney
Attorney Advisor
Program Management Branch Manager
Director Investment Control Division
Team Lead
Data Analyst
Data Analyst
Data Analyst
Senior Solutions Analyst
Wage and Investment Operations Support: Program Management Office
IRS Taxpayer Experience Strategy
Chief, Program Management Office
Wage and Investment Operations Support:
Management and Program Analyst
Wage and Investment Operations Support:
Senior Manager, Integrated Automation Technologies (IAT)
Project Lead
Lead Developer
Tax Analyst
Tax Analyst
Supervisory Tax Analyst
U.S. Department of Veterans Affairs
Veterans Health Administration Innovation Ecosystem
VHA Entrepreneur in Residence Fellow, Innovation Specialist, and Speech-Language Pathologist
Employee Experience and Organizational Management (EXOM) Team
Executive Director of Employee Experience and Organizational Management
Director, Organizational Management
Supervisory Program Specialist
Marixa Gervacio
Management Analyst
Training Specialist
Management Analyst
Management Analyst
Management Analyst
Director, Employee Experience
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Management Analyst
Program Analyst
State & Local Government
Arapahoe County Sheriff's Office
Digital Services Product Manager
Director, Division of Mental Health
Deputy Director of Policy, Planning, and Innovation, Division of Mental Health
Administrative Associate, Division of Mental Health
Chief of Staff, Division of Mental Health
Program Analyst, Division of Rehabilitation Services
Assistant Director of Operations, Division of Rehabilitation Services
Bureau Chief, Home Services Program, Division of Rehabilitation Services
Director of Communications, DHS
Deputy Director of Communications, DHS
Industry
Director of Business Development and Client Success
Director of Implementation for CommunityConnect Labs
Chief Technology Officer, Public Sector
Partnership on Employment & Accessible Technology
Co-Director,
Partnership on Employment & Accessible Technology
Partnership on Employment & Accessible Technology
U.S. Postal Service
COVID-19 System Distribution Team
Chief Information Officer (CIO)
VP of Technology Applications
Chief Information Security Officer (CISO)
VP of Network and Compute Technology
Executive Director of CIO Architecture, Strategy and Innovation (CASI)
Executive Director of Endpoint Technology
Executive Director of CIO Services
Digital Project Manager
Supervisory Web Specialist
Senior Web Producer
Senior Web Producer
Web Producer
Director - Online Services
Director, IRS.Gov
Director, Modernization, Tools and Technologies
Management And Program Anly
Supervisory User Experience and Design
Supervisory Digital Services Manager
Product Management & UXD, Director
Supervisory User Experience and Design
Product Manager,
Office of Online Services
Taxpayer Experience Analyst
Product Development Specialist (Product Manager)
Contractor
Pravallika Bitra
Contractor
Stephen Chovanec
Supervisory User Experience and Design
Natasha Hendrix
Digital User Experience Analyst
Hai Vuong
User Experience Designer
Nillesh Patel
Contractor
Todd Morrison
Contractor
Andy Maldonado
Contractor
Brian Balla
Supervisory Management and Program Analyst
Mike Mason
Web Strategist
Angela Render
Supervisory - Digital Services Manager
Annie Power
Web Strategist
Elizabeth Gonzalez
Web Strategist
Kira Prin
Product Development Specialist
Jeff Briggs
Contractor
Trevor Gilbertson
Contractor
Mike Beebe
Director, Return Integrity & Compliance Services
Ishmael Alejo
Project Director, Refundable Credits
Jacqueline Keller
Program Analyst
Dalonda King
Program Analyst
Anne Smiley
Program Analyst
Dianne Garibotto
Technical Advisor
Virginia K. Busby
Senior Operations Advisor
Camille Privett
Management & Program Analyst
Dan Horan
Management & Program Analyst
Elizabeth Ortiz
Program Manager
Reza Fakory
Technical Project Manager
Paula Kannike
Management & Program Analyst
Eric Markow
Deputy Director, Corporate Data
Rob King
Program Manager
Brian Wright
Supervisory IT Specialist
Babatunde Akingbemi
Management & Program Analyst
Jay Watts
IT Specialist
Cassondra M. Babin
Supervisory IT Specialist
Debbie Trumbull
Director, Demand Management and Project Governance IRS
Leigh Ramunni
Supervisory IT Specialist
Susan Dickerson
IT Project Manager
Pat O’Cain
Supervisory IT Specialist
Stephen Lomaka
Contractor
James Harrison
Contractor
Subhashini Babu
Contractor
Jared Hall
Contractor
Radhika Desai
Computer Engineer
George Kuriakose
Computer Scientist
Steve St. Jacques
Contractor
Claudia Wang
Contractor
Mike Argel
Contractor
U.S. Department of Treasury
Internal Revenue Service
Taxpayer Advocate Service
Executive Director of Case Advocacy,
IRS Secure Access Digital Identity (SADI) Team
Retired Director, Identity Assurance
Director, Identity and Access Management
Director Identity Assurance
Associate Director, Identity Assurance, Identity Modernization
Supervisory Information Technology Specialist, Identity & Access Management
Software Engineering Consultant
Accenture Federal Services
Director, Data Management Services and Support IRS
Assistant To The Identity Assurance Director
Government Information Specialist
Records and Information Management Specialist
Senior Advisor to Director, Govt Liaison, Disclosure & Safeguards
Government Information Specialist
Gwen Garren
Director, Refundable Credits Program Management
Denise Davis
Director, Return Integrity Verification Program Management
Cheryl Deaton
Assistant to the Director Refundable Credits Program Management
Dean Plueger
Program Analyst
Courtney King
Program Analyst
Lindsey Norlander
Senior Tax Analyst
Jamie Shaw
Supervisory Tax Analyst
John D’Ambrosio
Program Manager
Sharon Stetler
Senior Tax Analyst
Mirna Cruz
IT Specialist
Jason Mayhue
Supervisory IT Specialist
Ken McLaurin
Supervisory IT Specialist
Dean Rust
IT Specialist
Jeff Saffin
IT Specialist
Susan Greer
Director; Corp. Data
Nasr Majid
Information IT Specialist (Systems Analysis)
Clay Nishijima
Information IT Specialist
Kumar Emany
Cybersecurity, Architecture & Implementation, Branch 09, Section 01
Stephen Pannier
Enterprise Program Management Off, Enterprise Program Controls, Programs Operations, Acquisition Planning & Operations
Jim Keith
Director, Customer Service
James Scrip
Supervisory Information Technology Specialist
Nancy York
Supervisory Information Technology Specialist
Bruce Kornhoff
IT Specialist (Systems Analysis/Applications Software)
Eric (Sung) Lin
Supervisor IT Specialist
William Ball
Supervisory IT Project Manager
Michelle Guerrero
Information Technology Specialist (Systems Analysis)
Evan Kaufman
IT Specialist (SA/AS)
Steve Dewey
Supervisory Information Technology Specialist
Michael Cockrell
Director, Data Delivery Services
Trudi Rizley
Supervisory Information Technology Specialist
Anantha Santhanam
Applications Development, Delivery Management & Quality, Acquisitions 2 Branch, Acquisitions Support Section 6
Patrice Wilmot
Director, Identity and Access Management
Scott Jones
Senior Manager, Authentication Branch
Scott Doan
Senior Technical Advisor
Shelia Walker
Assistant Director, Identity and Access Management
Dianne Mock
Senior Program Manager
Johnny Chatham - Senior Manager, Common Services Branch
Joe Eppich
Contractor
Mushtaq Khan
Contractor
Billie Williams-Henderson
Supervisory IT Specialist
Junaid Ghaffar
Supervisory IT Specialist
Leigh Johnson
Program Manager
Sudebi Roy
Supervisory IT Specialist
Craig Young
Digital Business Analyst