Congratulations to the 2022 Service to the Citizen® Award Winners!

​

Government Executive of the Year

Dr. Patricia Hayes

Chief Officer

Office of Women's Health

U.S. Department of Veterans Affairs​

​​

Industry Executive of the Year

Jim Gayhart

Former President

Senture, LLC.​

​

Lifetime Achievement for Delivering Service to the Citizens

CAPT Joshua Devine

Regional Health Administration

Office of the Assistant Secretary for Health

U.S. Department of Health and Human Services

​

CX Trailblazer

Nicole Callahan

Customer Analytics Lead

Student Experience & Aid Delivery

Federal Student Aid

U.S. Department of Education

​

Rising Star of the Year

Amy Fong

Mathematical Statistician

Office of Disability Employment Policy

U.S. Department of Labor

​

U.S. Department of Agriculture

​

USDA Office of Customer Experience

 

Simchah Suveyke-Bogin

Chief Customer Experience Officer

U.S. Department of Defense

 

Department of Navy

​

Navy Survey Program Office

​

Dr. Richard Linton

Deputy Director Engagement and Innovation and Navy Survey Program Manager

General Services Administration​

​

Enterprise Infrastructure Solutions (EIS) Transition Program

Fred Adams 

Team Lead, Transition Inventory and Reporting Team

 

Tatia Sheptock

Project Manager, American Systems

 

John Allison

Inventory Specialist, BCCP

 

David Batto

Task Lead, American Systems

 

David Finley

Inventory Specialist, American Systems

 

Dwayne Hardy

Inventory Specialist, American Systems

Bill Kinter

Configuration Analyst, Noblis

 

Subashini Natarajan

Reporting Specialist, BCCP

 

Dianna Palmer

Senior Reporting Specialist, American Systems

 

Ken Palmer

Task Lead, BCCP

 

Vijay Savalgi

Inventory Specialist, BCCP

 

Sevugan Subramanian

Inventory Specialist, BCCP

General Services Administration Community of Practice Leads

Technology Transformation Services

Jacob Parcell

Innovation Portfolio Director

 

Digital.gov Leads:

Ammie Farraj Feijoo

 Implementation Lead, TTS/GSA

​

Jarah Meador

Director of Open Innovation, TTS/GSA

​

Toni Bonitto

Innovation Specialist, TTS/GSA

 

Community Leads:

​

Web Managers CoP Managers:

Ruxi Giura

Digital Insurance Specialist, FEMA/DHS

​

Beth Martin

UX Lead,

FAA

​

Tori Garten

Chief, New Media and Web Policy Branch,

NIH

​

Ammi Farraj Feijoo

 Implementation Lead,

TTS/GSA

​

Plain Language CoP Managers:

Katherine Spivey

Plain Language Launcher,

GSA

​

Katina Stapleton

Program Officer,

DOE

Multilingual CoP Managers:

Laura Godfrey

Multilingual Community Lead, TTS/GSA

​

Fedora Braverman

Digital Information Specialist,

NIH

 

UX CoP Managers:

Jean Fox

Research Psychologist, Bureau of Labor Statistics (BLS)

​

Silvia Salazar

UX Researcher,

National Cancer Institute (NCI)/NIH

 

Government Contact Center Council (G3C) Managers:

Meghan Daly

Contact Center Lead,

TTS/GSA

​

Tim Cossairt

Branch Manager,

Transportation Security Administration (TSA)/DHS

 

Program Support:

Laurie Chidlow

Senior Consultant,

Wheelhouse Group

​

Alex Schulte

 Senior Consultant,

Wheelhouse Group

​

Gabby Fratanduono

Senior Consultant,

Wheelhouse Group

Centers for Disease Control Prevention

​

 COVID-19 Vaccine Hotline

​

Patrick McLoughlin

VP, Operations

 

Brad Myers, M.P.H.

Director, Division of Communication Services, Office of the Associate Director of Communication

 

Nancy Lindsey

IT Business Specialist,

Office of the Associate Director for Communication

 

Rachel Ciccarone

MPH, Branch Co-chief

​

Federal Emergency Management Agency

​

FEMA COVID-19 Vaccination Support Team

Sharon Edwards

Contracting Officer

​

Erich Ducote

Contract Specialist

 

Monique Park

Program Manager

 

Simon McMaster

Evaluator

 

Andrew Lucaciu 

Evaluator

Christopher Lim

Advisor

 

Spenser Sams

Component Acquisition Innovation Advocate

 

Jessica Quinones

Acquisition Support

 

Scott Simpson

Innovation Coach

U.S. Department of Housing and Urban Development

​

Real Estate Assessment Center (REAC) Inspections Team

Ashley Sheriff

Acting Deputy Assistant Secretary

 

Brenda Johnson-Turner

Associate Deputy Assistant Secretary for REAC Services

 

Brian Fitzpatrick

Director, External Shared Services

 

George Lembrick

REAC Manager

 

Adrienne Datcher

Director, Coordination and Compliance Division, OFO

 

Freda Lewis

REAC – Inspection Standards & Data for Voucher (ISDV) Division

 

Monica Harrington-Young

PIH-REAC Web Manager

Jeffrey Power

National Standards for the Physical Inspection of Real Estate (NSPIRE)

 

Wendy Mccoy

REAC Manager

 

Marta Juaniza

Public Affairs Specialist

 

Samuel Tuffour

PASS Manager

 

Robert Iber

 Advisor, Northeast Regional Directors Office

 

Charles Eldridge

 

Ethan Handelman

Deputy Assistant Secretary, Office of Multifamily Housing

U.S. Department of Justice

​

Bureau of Alcohol, Tobacco, Firearms

and Explosives (ATF)

​

NeKeisha Philippeaux

Web Development Specialist

​

Hadiza Buge

Deputy Division Chief

​

Abigail Bowman

Branch Chief

​

Scott Armstrong Cezar

Web Development Manager

​

Nancy Clarke

Management Analyst

U.S. Department of Labor

​

The Department of Labor's Office of the Chief Information Officer

​

Sanjay Koyani

Chief Technology Officer

​

The Department of Labor's Office of the Chief Information Officer

​

Thomas Flagg

Director of Information Technology Operations and Services

​

The Department of Labor's Office of the Chief Information Officer

​

Martin Zhu

Information Technology Specialist

​

Employee Benefits Security Administration,

Atlanta Regional Office

EBSA’s Benefits Advisor Program

​

Kandie Carter

Benefits Advisor

 

Alycya Henderson

Supervisory Benefits Advisor

U.S. Office of Management and Budget

​

Amira Choueiki Boland

Federal Customer Experience Lead

 

Andy Lewandowski

Digital Experience Advisor

Social Security Administration

​

Office of Digital Transformation

Electronic Access (eAccess) Team

Devin Fensterheim

Digital Identity Program Manager

 

Venkata Alluri

IT Specialist, Tester

​

Cameron Anderson

IT Specialist, Product Owner

​

Blene Bekure

IT Specialist, Analyst

​

Markes Blackwell

IT Specialist, Analyst

​

Vivian Chan

IT Specialist, Tester

​

Chandra Chilamkurthi

IT Specialist, Tester

 

Christopher Cleveland

IT Specialist, Team leader

 

Daniel Cullinan

 IT Specialist, Analyst

 

Brandon Deimel

IT Specialist, Tester

​

Jerrold Fox

IT Specialist, Developer

​

Josh Franey

IT Specialist, Developer

​

Emilio Frederick

IT Specialist, Team leader

​

Mary Jeng

IT Specialist, Developer

​

Anuprita Khedkar

IT Specialist, analyst

​

Tim Koo

IT Specialist, Developer

​

Jeremy Linzer

IT Specialist, Solutions Architect

Amanda Miller

IT Specialist, 508

​

Chatel Madison

IT Specialist, Team leader

​

Jennifer Mowery

IT Specialist, Tester

​

Marvin Naumann

IT Specialist, Developer

​

Quang Nguyen

IT Specialist, Tester

​

Abdullah Osman

IT Specialist, Analyst

​

Pratichi Panda

IT Specialist, UXG

​

Mamatha Pusulri

IT Specialist, Tester

​

Stephen Rook

IT Specialist, Developer

​

Baby Seelam

IT Specialist, Tester

​

Rafeef Shalaby

 IT Specialist, Developer

 

Angela L Sheppard

IT Specialist, Team leader

 

Daniel Thomas

 IT Specialist, PM

 

Regina Udomratanavasi

IT Specialist, PdM

 

Kimberly Wu

IT Specialist, Developer

Office of the Chief Technology Officer

​

Kate Hammen

Senior Technical Advisor

 

William O'Brien

IT Specialist

U.S. Department of State

​

Office of Art in Embassies

​

Amanda Brooks

Museum Specialist, Imaging Manager

 

Victoria See

Curatorial Assistant, Office of Art in Embassies

State & Local Government

​

Arapahoe County Sheriff's Office

Online Surety Bonds

​

Brandon Whisker

Lieutenant

​

Hilaire Brockmeyer

Digital Services Product Manager, Arapahoe County Colorado

​

Chip Davis

Senior Solutions Developer, Arapahoe County Colorado

​

​

Illinois Department of Human Services

David Albert

Director, Division of Mental Health

​

Lee Ann Reinert

Deputy Director of Policy, Planning, and Innovation, Division of Mental Health

​

Courtney Aidich

Administrative Associate, Division of Mental Health

​

Sean Gallardo 

Senior Policy Advisor

​

Beatriz Ponce de Leon

Chief of Staff, Division of Mental Health

​

Rahnee Patrick

Director, Division of Rehabilitation Services

Francis Wolfgang Arterberry

 Program Analyst, Division of Rehabilitation Services

​

Francisco Alvarado

 Assistant Director of Operations, Division of Rehabilitation Services

​

David Kuriniec

Bureau Chief, Home Services Program, Division of Rehabilitation Services

​

Marisa Kollias

Director of Communications, DHS

​

Patrick Laughlin

Deputy Director of Communications, DHS

​

Dana Kelly

Senior Public Service Administrator, System Transformation

Minnesota Department of Health

​

Andrew Virden

Program Director for Vaccines External Relations

​

David Wakely

Deputy Program Director

​

Jennifer Undis

Communications Manager

​

Eric Kvale

Data Retention and Practices Manager

​

Jason Metsa

Deputy Commissioner at Department of Iron Range Resources & Rehabilitation

Industry

​

Community Connect Labs

​

Perla Ni

Chief Executive Officer

​

Daniel Kramer

Chief Operating Officer

​

Taylor Dankmyer

Director of Business Development and Client Success

​

Michelle Centeno

Director of Implementation for CommunityConnect Labs

​

Deloitte

​

Alex Gonzalez

Sr. Manager

​

Christopher Taylor

Developer

​

Erik Johnson

Developer

​

James Ridgway

Developer

​

NTT Data

​

Noel Hara

Public Sector Chief Technology Officer

​

Qualtrics

​

Zig Serafin

Chief Executive Officer

​

Wheelhouse Group

​

Corinne Weible

Co-Director, Partnership on Employment & Accessible Technology, DOL

 

Bill Curtis-Davidson

Co-director, Partnership on Employment & Accessible Technology, DOL

 

Ashley Coffey

Emerging Technologies Lead, Partnership on Employment & Accessible Technology, DOL

 

Alexa Huth

Director of Strategic Communications, Partnership on Employment & Accessible Technology, DOL

U.S. Postal Service

​

COVID-19 System Distribution Team

 

Pritha Mehra

Chief Information Officer (CIO)

​

Garrett Hoyt

USPS VP of IT Applications

​

Heather Dyer

USPS Chief Information Security Officer (CISO)

​

Bill Koetz

USPS VP of Computer Operations

​

Jerry Wheeler

USPS Director of Enterprise Architecture

​

Julie Batchelor

USPS Director of Endpoint Technologies

​

John Pomeroy

USPS Director of CIO Services

Mike Rautio

Digital Project Manager

​

Amy Schneidau

Supervisory Web Specialist

​

Merci del Toro 

Senior Web Producer

​

Anne Corcoran

Senior Web Producer

​

Claude Steinberg 

Web Producer

​

Karen Howard

Director - Online Services

​

John Pekarik

Director, IRS.Gov

​

Andrew Chiu

Director, Modernization, Tools and Technologies

​

Jennifer Amarante 

Management And Program Anly

​

Brandon Szabo

Supervisory User Experience and Design

​

Alcora Walden

Supervisory Digital Services Manager

​

Jose Vejarano

Director, Product Management

​

Josh Jessar

Supervisory User Experience and Design

​

Sarvesh Shah

Product Development Specialist (Product Manager)

​

Ashley Kent

Supervisory Digital Services Manager

​

Matt Leibner

Product Development Specialist (Product Manager)

​

Tess Pereira

Contractor

​

Pravallika Bitra

Contractor

​

Stephen Chovanec

 Supervisory User Experience and Design

​

Natasha Hendrix

Digital User Experience Analyst

​

Hai Vuong

User Experience Designer

​

Nillesh Patel

Contractor

​

Todd Morrison

Contractor

​

Andy Maldonado

Contractor

​

Brian Balla

Supervisory Web Specialist

​

Mike Mason

Web Strategist

​

Angela Render

Supervisory - Digital Services Manager

​

Andrea Power

Web Strategist

​

Elizabeth Gonzalez

Web Strategist

​

Kira Prin

Product Development Specialist (Product Manager) 

​

Jeff Briggs

Contractor

​

Trevor Gilbertson

Contractor

​

Mike Beebe

Director, Return Integrity & Compliance Services

​

Ish Alejo

Project Director, Refundable Credits

​

Jacqueline Keller

Program Analyst

​

Dalonda King

Program Analyst

​

Anne Smiley

Program Analyst

​

Dianne Garibotto

Technical Advisor

​

Virginia Busby

Management & Program Analyst

​

Camille Privett

Management & Program Analyst

​

Dan Horan

Management & Program Analyst

​

Elizabeth Ortiz

Program Manager

​

Reza Fakory

Technical Project Manager

​

Paula Kannike

Management & Program Analyst

​

Eric Markow

IT Specialist

​

Rob King

Program Manager

​

Brian Wright

Supervisory IT Specialist

​

Babatunde Akingbemi

 Management & Program Analyst

​

Jay Watts

 IT Specialist

​

Cassondra Babin

Supervisory IT Specialist

​

Debbie Trumbull

Director, Demand Management and Project Governance IRS

​

Leigh Ramunni

Supervisory IT Specialist

​

Susan Dickerson

 IT Project Manager

​

Pat O’Cain

Supervisory IT Specialist

 

Stephen Lomaka

Contractor

​

James Harrison

Contractor

​

Subhashini Babu

Contractor

​

Jared Hall

Contractor

​

Radhika Desai

Computer Engineer

​

George Kuriakose

Computer Scientist

​

Steve St. Jacques

Contractor

​

Claudia Wang

Contractor

​

Mike Argel

Contractor

U.S. Department of Treasury

 

Internal Revenue Service​

​

Taxpayer Advocate Service

​

Bonnie Fuentes

Executive Director of Case Advocacy,

Intake and Technical Support

​

IRS Secure Access Digital Identity (SADI) Team

​

Nanette M. Downing

Retired Director of Identity Assurance

​

Patrice Wilmot

Director, Identity and Access Management 

​

Angela Gartland

Director Identity Assurance

​

Kathie Averett

Associate Director Identity Modernization

​

Scott Jones

Supervisory Information Technology Specialist

​

IRS Child Tax Credit Update Portal (CTCUP)

Halley Lunderman

Contractor

​

Robert Lethin

Contractor

 

Aaron Francesconi

Director, Data Management Services and Support IRS

​

Gloria Guzman

Supervisory IT Specialist

​

Courtney Rasey

Technical Project Manager

​

Don Walden

Government Information Specialist

​

Leah Swicegood

Government Information Specialist

​

Andrea Quick

Records and Information Management Specialist

​

Janet Miner

Management & Program Analyst

​

Robin Tillman

Government Information Specialist

​

Cody Thierry

Technical Project Manager

​

Gwen Garren

Director, Refundable Credits Program Management

​

Denise Davis

Director, Return Integrity Verification Program Management

​

Cheryl Deaton

Program Manager

​

Dean Plueger

Program Analyst

​

Courtney King

Program Analyst

​

Lindsey Norlander

Senior Tax Analyst

​

Jamie Shaw

Supervisory Tax Analyst

​

John D’Ambrosio

Program Manager

​

Sharon Stetler

Senior Tax Analyst

​

Mirna Cruz

IT Specialist

​

Jason Mayhue

Supervisory IT Specialist

​

Ken McLaurin

Supervisory IT Specialist

​

Dean Rust

IT Specialist

​

Jeff Saffin

IT Specialist

​

Susan Greer

Director; Corp. Data

​

Nasr Majid

Information IT Specialist (Systems Analysis)

​

Clay Nishijima

Information IT Specialist

​

Kumar Emany

Cybersecurity, Architecture & Implementation, Branch 09, Section 01

​

Stephen Pannier

Enterprise Program Management Off, Enterprise Program Controls, Programs Operations, Acquisition Planning & Operations

​

Jim Keith

Director, Customer Service

​

James Scrip

Supervisory Information Technology Specialist

​

Nancy York

Supervisory Information Technology Specialist

​

Bruce Kornhoff

IT Specialist (Systems Analysis/Applications Software)

​

Eric (Sung) Lin

Supervisor IT Specialist

​

William Ball

Supervisory IT Project Manager

​

Michelle Guerrero

 Information Technology Specialist (Systems Analysis)

​

Evan Kaufman

IT Specialist (SA/AS)

​

Steve Dewey

Supervisory Information Technology Specialist

​

Michael Cockrell

Director, Data Delivery Services

​

Trudi Rizley

Supervisory Information Technology Specialist

​

Anantha Santhanam

 Applications Development, Delivery Management & Quality, Acquisitions 2 Branch, Acquisitions Support Section 6

​

Patrice Wilmot

Director, Identity and Access Management

​

Scott Jones

Senior Manager, Authentication Branch

​

Scott Doan

Senior Technical Advisor

​

Shelia Walker

Assistant Director, Identity and Access Management

​

Dianne Mock

Senior Program Manager

​

Johnny Chatham - Senior Manager, Common Services Branch

​

Joe Eppich

Contractor

​

Mushtaq Khan

Contractor

​

Billie Williams-Henderson

 Supervisory IT Specialist

​

Junaid Ghaffar

Supervisory IT Specialist

​

Leigh Johnson

Program Manager

​

Sudebi Roy

Supervisory IT Specialist