2021 SERVICE to the CITIZEN™
Award Winners
Congratulations to the 2021 Service to the Citizen™ Award Winners!
Government Executive of the Year
Barbara C. Morton
Deputy Chief Veterans Experience Officer, Veterans Experience Office,
Department of Veterans Affairs
Industry Executive of the Year
Leslie Stretch
President & CEO, Medallia, Inc.
Lifetime Achievement for Delivering Service to the Citizens
Tom Romeo
General Manager & President,
Maximus Federal
CX Trailblazer
Digital Strategist, Enterprise Digital Experience Team, Office of Customer Experience,
General Services Administration
Rising Star of the Year
U.S. Department of Agriculture
Implementation of Robotic Process Automation to Improve Efficiency & Customer Experience
U.S. Department of Commerce
United States Census Bureau
2020 Census
Former Assistant Director for Digital Marketing and Strategic Communications
U.S. Department of Education
U.S. General Services Administration
Federal Acquisition Service (FAS)
Technology Transformation Services (TTS)
IT Modernization Centers of Excellence
Bridget Fields
Innovation Adoption Lead
Federal Risk and Authorization Management Program (FedRAMP)
Ryan Hoesing
FedRAMP Customer Success Manager
Federal Risk and Authorization Management Program (FedRAMP)
Betsy Steele
Plain Language Action and Information Network (PLAIN)
Katherine Spivey
Co-Chair of the Plain Language Action and Information Network (PLAIN) Community of Practice
Login.gov
Julia Elman
Security Experience Lead
National Institutes of Health
NCATS-N3C
Sam Michael
Chief of Operations
Centers for Disease Control and Prevention (CDC)
CDC-INFO
Director, CDC's Division of Communication Services
Department of Homeland Security
Federal Emergency Management Agency (FEMA)
Individual Assistance
Office of Strategy and Innovation
Transportation Security Administration (TSA)
Customer Service Branch (CSB), Civil Rights & Liberties, Ombudsman and Traveler Engagement (CRL/OTE)
U.S.Department of Housing and Urban Development
Fair Housing and Equal Opportunity
Office of Policy & Legislative Initiatives Division
Environmental Protection Agency
Office of Water
Benita Best-Wong
Deputy Assistant Administrator
Department of Labor
Office of Disability Employment Policy
National Gallery of Art
Chief of Digital Product and Experience
Web Designer
Front-end Developer
Special Projects
Content Producer
Content Producer
Department of Transportation
Federal Aviation Administration (FAA)
Mike Monroney Aeronautical Center
Quality Systems & Business Resources Staff
U.S.Department of the Treasury
Internal Revenue Service
Leadership in COVID-19 Response
Chief Taxpayer Experience Officer
Branch Chief, IRS.gov Content Strategy
IRS.gov - Where’s My Stimulus Check App
Delivery of Economic Impact Payments
Director, Information Technology, Applications Development, Corporate Data Division
IRS CARES Economic Impact Payment Call Center
Director, Product Management & UX
Product Development Specialist
Product Development Specialist
Product Development Specialist
Product Manager/Development Specialist
Supervisory Program Analyst (acting)
Technical Project Manager
Supervisory Program Analyst
Product Development Specialist
Supervisory Program Analyst
Director, Identity Assurance
Director, Technology Solutions
IRS Small Business/Self-Employed Business Operating Division
Supervisory Mgmt. & Program Analyst
Technical Project Manager
IRS Identity Assurance e-Signature Program Lead
Management / Program Analyst
Management And Program Analyst
Senior Operations Advisor, Case and Operations Support, Independent Office of Appeals
Project Manager
Director, Technology and Program Solutions
LB&I Technology and Program Solutions - Technical Advisor
Senior Manager
LB&I Management & Program Analyst
Management & Program Analyst
Program Manager
Director, Technology Solutions
Program Manager, Technology Solutions
IRS Small Business/Self-Employed Business Operating Division
Management And Program Analyst
Program Manager
Tax Analyst
Project Manager SBSE Exam
Senior Tax Analyst
Supervisory Tax Analyst
Filing Season Integration Services (FSIS)
Information Technology Specialist (Policy & Planning)
Information Technology Project Manager
Product Development Specialist
Product Development Specialist
Digital Product Specialist
Technical Project Manager
Supervisory Mgmt. & Program Analyst
Jennifer Amarante
Chief Digital Products
Management / Program Analyst
Management / Program Analyst
IT Project Manager
Product Management Fellow
U.S. Department of
Veterans Affairs
Office of Information Technology,
Office of the Chief Technology Officer
COVID-19 Digital Response Scrum Team
Deputy Chief Technology Officer for Health Delivery
Chief Technology Officer
Digital Experience Expert
IT Product Manager
Chief of Staff
Digital Experience Expert
Digital Experience Expert
Digital Experience Expert
Digital Experience Expert
White House Presidential Innovation Fellow
IT Specialist, Office of Information and Technology
Digital Experience Expert
IT Analyst
Digital Experience Expert
Digital Experience Expert
Veterans Health Administration (VHA)
VHA Innovation Ecosystem
Director, Fellowships & Community Engagement
Director, Care & Transformational Initiatives
Telehealth Coordinators
Director, Veterans Health Administration 3D Printing Network
VA Palo Alto Healthcare System
Director,
VA National Center for Collaborative Healthcare Innovative (NCCHI)
VA Long Beach Healthcare System
Chief, Optometry Service
Branch Chief, VHA Vision Center of Excellence (VCE)
Legislative
U.S. House of Representatives
Office of the Clerk
Office of Legislative Computer Systems
Director, Analysis and Quality Assurance
State & Local Government
Governor of Arkansas
District of Columbia Office of the State Superintendent of Education
Deputy Chief Information Officer
Director, Office of Data Sales
Marketing Consultant
Business Development Specialist
Business Development Consultant, Sr.
Sales Consultant
New Product Consultant
County of Los Angeles Department of Public Social Services
Division Chief,
Communications and Project Management Division
Maryland Secretary of State
Deputy Secretary of State
Assistant Secretary of State
Assistant Secretary of State
Executive Director of Safe at Home Program
Administrator Division of State Documents
Content Designer on SF.gov
Digital Services Manager, SF Department of Public Health
UI/UX Designer, Digital Services, City and County of San Francisco
Joint Information Center Deputy Director of Strategic Communications San Francisco COVID Command Center-Moscone South
Senior Product Manager, Digital Services, City and County of San Francisco
Project Manager, Controller's Office, City and County of San Francisco
Former Innovation Official
Digital Product Manager
Digital Product Manager
City of Orlando, Digital Platform and Service Design Team
Matthew Broffman
Innovation Official
Vicky Bellissimo
Digital Product Manager
Jamie Kruger
Digital Product Manager
Janel Jacobs
Digital Product Manager
Anna Higgins
Digital Product Manager
Forward Edge - AI
Chief Executive Officer
Maximus Federal Health COVID-19 Programs Team
President Maximus Federal Health
Former President & CEO
Global Head of Public Sector