Jenn Plozai is being honored as the Customer Experience Trailblazer for transforming how the U.S. Coast Guard delivers critical, life-saving information to the public. Recognizing communications as an essential operational capability, she led an enterprise-wide modernization to ensure mariners, communities, media, and decision-makers receive clear, timely, and authoritative information during emergencies and maritime operations.

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Jenn unified a complex communications ecosystem spanning more than 600 social media accounts, 18 public websites, and national email programs under a coordinated strategy. She established enterprise governance, standards, and accountability, shifting the Coast Guard from fragmented, platform-driven communications toward a mission-driven approach centered on how the public actually accesses information. Her work also aligned public affairs teams across nine Coast Guard districts, enabling faster coordination and more consistent messaging.

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The transformation strengthens public safety by reducing the risk of delayed, conflicting, or confusing information when every minute matters. The Coast Guard’s enterprise channels reach more than 1 million Facebook followers, 850,000 Instagram followers, and 700,000 X followers, while its national email program distributes approximately 48 million messages annually, including critical Maritime Safety Information. By creating a unified and trusted communications environment, Jenn has made essential government information easier to find and understand—helping protect lives, maritime commerce, and public trust.