Category 2:
Delivering Excellence in Digital Services
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To explore the stories behind the winners, click on their program or agency.
Matthew Schwab
Senior Legal Administrator for Trademarks Technology and Systems and Trademark Center Product Owner
Stephen Aquila
Staff Attorney and Lead Product Owner for Trademark External
Glen Brown
Group Director for Information Technology
Courtney Postell
Lead TM Business Operations Specialist
Rajaraman Rajamani
Trademark Center Product Delivery Lead
Lap Lam
Trademark Product Delivery
Yan Zhao
Trademark Product Delivery Supervisor
Charles Thomas
Customer Experience Administrator for Trademarks
Jacob Feldman
Business Analyst
Carol Ann Brumfield
Former Business Analyst
Srini Varma
Former Business Analyst
Jeanine Cranford
Lead IT Specialist
Jocelyn Newsome
Customer Experience Strategist
Bruno Nagel Tejada
Human-Centered Design Specialist
Roya Moussapour
Human-Centered Design Specialist
Jessica Ludeman
Senior Legal Policy Advisor
Sara Helmers
Attorney Advisor
Tiffany Chiang
Attorney Advisor
Jason Lott
Managing Attorney, Trademark Customer Outreach
Sharmika Jackson
Lead Trademark Information Specialist
Christian Burke Communications Planning and Management Specialist
Megan Miller
Supervisory Technical Writer-Editor
Kamryn Jaroszewski
Plain Language Writer
Thu Vuong
Former Project Manager
Tim Carrico
Technical Lead, BAH
Lakshmi Asuri
Software Developer, BAH
Khurram Raza
Software Developer, BAH
Evan Fredericks
Software Developer, BAH
Rachel Goff
Software Developer, BAH
Peter Thielen
Senior Lead Technologist, BAH
Julia Gretsky
Lead Technologist, BAH
Bipin Rajbhandari
Software Developer, BAH
Kaitlyn Huynh
Software Developer, BAH
U.S. General Services Administration
Library of Congress
David Carson
Copyright Claims Officer
Monica McCabe
Copyright Claims Officer
Brad Newberg
Copyright Claims Officer
Whitney Levandusky
Supervisory Copyright Claims Attorney
Maya Burchette
Copyright Claims Attorney
Dan Booth
Copyright Claims Attorney
Natalie Cronin
Program Specialist
Kimberly Gallego
Paralegal Specialist
U.S. Department of Housing and Urban Development
Improving Public Service Through Human-Centered Design: HUD’s State Webpage Transformation
Office of Management & Budget
Melinda J. Baldwin
CX Recovering From a Disaster Portfolio Lead
Leticia Oxley
Former OMB
Bin Zhang
OMB
Katrina Langer
Formerly USDS
Alexandra Hodgkins
(led the pilot effort in Region 2)
David Warrington
(key leadership in Region 2)
Andy D’Amora
(key leadership in Region 2)
Nicole Glover
(MH counselors in NYC and PR)
Digmarie Alicia Santana
(MH counselors in NYC and PR)
Erika Lindsey
OPM
Emily Moss
OPM
Michaela Kramer
OPM
Alexandra Fercak FEMA/Survivor Experience Section
Free Palmer
FEMA
Paul Judson
FEMA
Andre Pennardt
FEMA
Social Security Administration
Program Manager for Digital Identity
Office of the Inspector General
Senior Advisor
Acting Supervisor,
Communications Planning and Analytics Team
U.S. Department of the Treasury
Product Development Specialist
State Government
Tennessee Department of Human Services,
TennCare Long Term Services and Supports (LTSS)
Kristeena Ashby
Senior Assistant Deputy Chief of LTSS Operations
Caitlin Rogers
TennCare LTSS - Assistant Deputy Chief of Quality, Accountability, and Innovation
Karen Gonzalez
TennCare LTSS – Assistant Deputy of Clinical Operations
Dallas Dowell
TennCare LTSS – Assistant Deputy of Business Operations
Kathleen Livingstone
TennCare LTSS – Value Based Director
Jennifer Harp
Executive Director
Rosanne Barkley
Business Analyst
(Retired)
Mark Cornett
Business Analyst
Seth Butt
Project Manager
Lalitha Dharani
Business Analyst
Rhonda Wilson
Business Analyst
Shabana Jihangir
Business Analyst
Luke Robinson
Quality Assurance Analyst
Kenton Helvey
Quality Assurance Analyst
Jyothi Adkins
Quality Assurance Analyst
Jerilyn Mackovich
Quality Assurance Analyst
Jeremy Ames
Director, Data Analytics and Stakeholder Engagement (Washington, DC)
Dr. Mel Kline Lee
Design Strategist and Project Manager (California)
Effie Russell
Deputy Director, Customer Experience (Colorado)
Adam Rumrill
Deputy Director, Data Analytics and Stakeholder Engagement
Andrea Meeks
Program Analyst (Wyoming)
Shivona Brownslow-Curry
Customer Experience Specialist
Laurie Udit
Field Office Director (Los Angeles, California)
Eduardo Cabrera
Field Office Director (San Francisco, California)
Angela Hui
Former Supervisory Management Analyst (Los Angeles)
Alex Russell
Program Analyst
(Los Angeles)
Ashley Vo
Program Analyst (San Francisco)
David Matthews
Senior Management Analyst / Alaska Field Office POC
Office of Public Affairs
Eileen Coleman
Acting Internal Communications Director & Departmental Web Management Officer (Washington, DC)
Joanne Johnson
Former Web Manager (Washington, DC)
Letha Strothers
Deputy Departmental Web Management Officer (Washington, DC)
Helen Savoye
Deputy Departmental Web Management Officer (Washington, DC)
Non-Profit Community Partnerships (Salvation Army)
Dr. Benjamin Hurst
Director, The Salvation Army Center for Applied Research and Innovation (CARI)
Shannon Lamb
Program Manager, The Salvation Army Center for Applied Research and Innovation (CARI)
Alexandra Grosse
Program Analyst, The Salvation Army Center for Applied Research and Innovation (CARI)
Christine Doody
Oregon Summer EBT Manager
Stephanie K. Cooke
Summer EBT analyst, ODHS
Paula M Mendoza
Summer EBT Analyst, ODHS
Montana Janssens
Summer EBT Analyst, ODHS
Christy Sinatra Communications Lead, ODHS
Kathryn I. Garland
Summer EBT
Diane Keberle
Legacy Developer, OHA
Gayathri Balachandran
OIS, OHA
Diane J. Strubel
OEP VEC
Narry J. Miles
OEP VEC, ODHS, NARRY
Regina Carpenter
ODHS
Dustin Melton
ODE
Jessica Visinsky
ODE
Michelle Fleener
ODE, FLEENER
Rick McKinney
OEP, ODHS
Commonwealth Office of Digital Experience
Executive Director
North Carolina Department of Environmental Quality
Chief Data Officer
Records Program Manager
University Partnerships (University of Southern California)
Dr. Annalisa Enrile
Lead Professor, Social Innovation and Design, USC School of Social Work
Dr. Eric Rice
Co-Founder, Center for Artificial Intelligence for Society (CAIS), USC