Category 1:
Building a Customer-Focused Culture
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To explore the stories behind the winners, click on their program or agency.
U.S. Department of Education
Office of Federal Student Aid
U.S. Department of Defense
Defense Health Agency
Program Manager
U.S. Department of Homeland Security
U.S. Coast Guard
Experience Design and Integration (XPD) Lead
Federal Emergency Management Agency
Federal Emergency Management Agency Floodplain Management Division
Division Director
U.S. Department of the Treasury
Bureau of Fiscal Service
Product Owner, USAspending
Product Owner, Data Transparency Engagement
Product Owner, Schema
Manager of Data Transparency
Director of Data Transparency
Product Owner, EDI
Internal Revenue Service
Office of Online Services - IRS.gov
Web Strategist
Web Strategist
Digital Content Specialist
Web Strategist
Senior Web Producer
Associate Director, Whistleblower Office
Associate Director, Whistleblower Office
U.S. Department of Veterans Affairs
Veterans Experience Office
Veterans Health Administration
Billie Smith, MPH, MS INTM, RDN
Healthy Teaching Kitchen Coordinator
National Recruitment Service (NRS)
Workforce Recruitment and Retention Service (WRRS)
National Healthcare Recruiter
U.S. Department of War
Defense Manpower Data Center: Customer Connect Portal and Virtual Agent Liaison (VAL)
Customer Service Support Project Manager
Management Analyst
Management Analyst
Customer Care Director
Senior Advisor/Director
Information Specialist
My Authentication (myAuth) Program Manager
State & Local
Jorge Cardenas
Chief Information Officer
Prince George's County Government
Industry
Director, Consulting Delivery
Vice President of Experience Services
Chief Industry Advisor for Public Sector
Vice President of Federal Strategy
Nikki Trucco
UX Designer
Craig Collins-Young
IRS.gov Product Manager
Hai Vuong
UX Analyst
Erica Olmsted
UX Researcher
Hannah Hope
Content Project Manager
Annie Power
Lead Content Strategist
Connie Butler
Information Architect
Jonathan Hall
User Testing
Kevin Seiter
Front-End Developer
Stephanie Rush
Publisher
Emdad Ahmed
Supervisory IT Specialist
Brett D. Bertagnolli
IT Project Manager
Sayandeb Ghosh
Supervisory IT Specialist
Terry L. Hansen
Supervisory IT Specialist
Benjamin J. Houdeshell
Supervisory IT Specialist
David Ingram
Lead IT Specialist
Hocine Kacimi
IT Specialist
Ashley M. Kent
IT Specialist Systems Analysis
Cody R. Morgan
IT Specialist Systems Analysis
Eric Slayback
Program Manager
Glenda Alexander
Revenue Officer
Frantesha Burlingame
Senior Tax Analyst
Javier Hernandez
Senior Tax Analyst
Richard Hernandez
Tax Policy Analyst
Charles Mueller
Revenue Officer
Frances Quintero
Revenue Officer
Edward Reale
Revenue Officer
Bobby Spells
Revenue Officer
Cathy Stose
Revenue Officer
Jon Fitzsimmons
Revenue Officer
Diana Estey
Supervisory Revenue Officer
Chris Clonan
Revenue Officer
Jillian Cavell
Senior Tax Analyst
Tiffany Lentz
Supervisory Revenue Officer