Category 1:
Building a Customer-Focused Culture
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U.S. Consumer Financial Protection Bureau
Tonya Beres
Consumer Response
U.S. Department of Education
Office of Federal Student Aid
Chris Cummings
Acting FAFSA Technical Lead
U.S. Postal Service
Marc McCrery
Vice President of Customer Experience
U.S. Department of War
Defense Manpower Data Center: Customer Connect Portal and Virtual Agent Liaison (VAL)
Jennifer Hewitt
Customer Service Support Project Manager
Charles Jackson
Management Analyst
Gary McCarthy
Management Analyst
Mickey Peterson
Customer Care Director
Jennifer Walker
Senior Advisor/Director
Michael Talavera
Information Specialist
Tatyana Levin
My Authentication (myAuth) Program Manager
Defense Health Agency
Occupational and Environmental Health, Surveillance, and Readiness (OEHSR) Program Management Office (PMO)
Madeleine Friedman
Program Manager
U.S. Department of Homeland Security
U.S. Coast Guard
Hayley Stanard
Experience Design and Integration (XPD) Lead for the USCG
Federal Emergency Management Agency
Federal Emergency Management Agency Floodplain Management Division
Rachel Sears
Division Director
U.S. Department of Veterans Affairs
David Auguste
Chief of Staff
Veterans Experience Office
Jason Thomas
Chief of Staff
Veterans Health Administration
Warrior Wellness Project
Billie Smith, MPH, MS INTM, RDN
Healthy Teaching Kitchen Coordinator
National Recruitment Service (NRS)
Workforce Recruitment and Retention Service (WRRS)
Workforce Solutions
Hillary Garcia
National Healthcare Recruiter
State & Local
City of Brownsville, TX
Jorge Cardenas
Chief Information Officer
Prince George's County Government
Office of Community Relations
MaShawn Hall
Office of Community Relations/Common Ownership Communities
Industry
CGI Federal
Sylvie Khajuria Williams
Director, Consulting Delivery
Granicus
Angy Peterson
Vice President of Experience Services
Qualtrics
Dr. Sydney Heimbrock
Chief Industry Advisor for Public Sector
Qualtrics
Amanda Chavez
Vice President of Federal Strategy
Signature Performance, Inc.
Josh Klein
Chief Federal Operations Officer
Customer Experience Center
U.S. Department of the Treasury
Bureau of Fiscal Service
Heather Breedlove
Product Owner, USAspending
Amanda Curry
Product Owner, Data Transparency Engagement
Tracy Wright
Product Owner, Schema
Jesrael Lopez-Rosario
Manager of Data Transparency
Justin Cole
Director of Data Transparency
Cyndi Pham
Product Owner, EDI
Nikki Trucco
UX Designer
Craig Collins-Young
IRS.gov Product Manager
Hai Vuong
UX Analyst
Erica Olmsted
UX Researcher
Hannah Hope
Content Project Manager
Annie Power
Lead Content Strategist
Connie Butler
Information Architect
Jonathan Hall
User Testing
Kevin Seiter
Front-End Developer
Stephanie Rush
Publisher
Emdad Ahmed
Supervisory IT Specialist
Brett D. Bertagnolli
IT Project Manager
Sayandeb Ghosh
Supervisory IT Specialist
Terry L. Hansen
Supervisory IT Specialist
Benjamin J. Houdeshell
Supervisory IT Specialist
David Ingram
Lead IT Specialist
Hocine Kacimi
IT Specialist
Ashley M. Kent
IT Specialist Systems Analysis
Cody R. Morgan
IT Specialist Systems Analysis
Eric Slayback
Program Manager
Glenda Alexander
Revenue Officer
Frantesha Burlingame
Senior Tax Analyst
Javier Hernandez
Senior Tax Analyst
Richard Hernandez
Tax Policy Analyst
Charles Mueller
Revenue Officer
Frances Quintero
Revenue Officer
Edward Reale
Revenue Officer
Bobby Spells
Revenue Officer
Cathy Stose
Revenue Officer
Jon Fitzsimmons
Revenue Officer
Diana Estey
Supervisory Revenue Officer
Chris Clonan
Revenue Officer
Jillian Cavell
Senior Tax Analyst
Tiffany Lentz
Supervisory Revenue Officer
Office of Online Services
Internal Revenue Service
Office of Online Services - IRS.gov
Annie Power
Web Strategist
Kim Manzi
Web Strategist
Jon Hall
Digital Content Specialist
Connie Butler
Web Strategist
Stephanie Rush
Senior Web Producer
Francis (Ryan) Lowry
Associate Director, Whistleblower Office
Anna Hirji
Associate Director, Whistleblower Office