2020 SERVICE to the CITIZEN™
Award Winners
Congratulations to the 2020 Service to the Citizen™ Award Winners!
Government Executive of the Year
Margaret Weichert
Former Deputy Director of Management, Office of Management and Budget
Legislative Executives of the Year
Creating Advanced Streamlined Electronic Services
(CASES) for Constituents Act of 2017
Representative Garret Graves
U.S. House of Representatives
Senator Tom Carper
U.S. Senate
Industry Executive of the Year
Jason Manstof
Principal Customer Strategy and Applied Design, Deloitte
Lifetime Achievement for Delivering Service to the Citizens
Ed Meagher
Consultant, Former Department of Veterans Affairs
Government CX Trailblazer
Former Chief Customer Officer, U.S. General Services Administration
US Department Agriculture
Tonye Gross
Tim Carney
Casey Cook
Courtney Dixon
Frank Geter
Alison Groenwoldt
Sherilyn Hashimoto
Janie Hudson
Ron MacKenzie
Michelle McKinney
Andrea Naughton
Nannette Pena
Glen Schafer
Don Simpson
Steve Stark
Matt Stropes
Gwen Uecker
Farmers.gov Team
Knowledge Management (AskUSDA)
Sandra Dickinson
Lead, Contact Center Center of Excellence, GSA
General Services Administration
IT Modernization Centers of Excellence
Branch Chief, Content and Outreach, USAGov
U.S. Web Design System Product Lead
U.S. Citizenship & Immigration Services
Chief, Data Management Division
U.S. Customs and Border Protection
Deputy Executive Assistant Commissioner for Field Operations
Department of Labor
Partnership on Employment & Accessible Technology (PEAT)
Scott Michael Robertson, PhD
Policy Advisor
Nathan Cunningham
Policy Advisor
Department of Veterans Affairs
Loan Guaranty Service
Veterans Benefits Administration's (VBA) Education Service
Veterans Feedback
Executive Director, Enterprise Management & Design Directorate
My HealtheVet
Office of Connected Care Veteran's Health Administration (VHA)
National Stakeholder Manager, My HealtheVet
Office of Connected Care Veteran's Health Administration (VHA)
Veterans Administration Patient Experience
State & Local Government
9-1-1 System for the State of California
California 9-1-1 Administrator
State of Tennessee Department of Health
Director of Communications & Media Relations
Tennessee Department of Health
Associate Director of Communications & Media Relations
Tennessee Department of Health
Associate Director of Communications & Media Relations
Tennessee Department of Health
Tennessee Department of Health
Colorado Department of Health Care Policy & Financing
eGovernment for Missoula County, Montana
Louisiana.gov
Louisiana Division of Administration Communications Team
Director of Policy and Communication
Lead, State Census Data Center
311 Services for the County of Suffolk, NY
Chief Information Officer (CIO)
State Construction Registry of Utah
Tax Withholding Estimator