2019 SERVICE to the CITIZEN™
Award Winners
Congratulations to the 2019 Service to the Citizen™ Award Winners!
Government Executive of the Year
Dr. Paul R. Lawrence
Secretary for Benefits, Department of Veterans Affairs
Legislative Executives of the Year
The Honorable Ro Khanna (D-CA)
U.S. House of Representatives
Senator Rob Portman (R-OH)
U.S. Senate
Industry Executive of the Year
Tony D'Emidio
Partner, McKinsey & Company
Lifetime Achievement for Delivering Service to the Citizens
Mariela Melero
Director, Office of Citizenship and Applicant Information Services
U.S. Citizenship and Immigration Services
Government CX Trailblazer
Cross Agency Priority (CAP) Goal Customer Experience (CX) Interagency Team
Director of Data & Analytics Portfolio
Technology Transformation Service
Senior Advisor, Office of Shared Solutions and Performance Improvement,
Office of Government-wide Policy
General Counsel, Acting Deputy Secretary
Administrator of US Digital Service
Presidential Innovation Fellow
White House Leadership Fellow, Performance Team
Deputy Veteran Experience Officer
White House Presidential Innovation Fellow, VEO
Digital Service Expert / Strategy & Operations
Former White House Leadership Fellow
US Department of Agriculture
Leadership in IT Modernization and
Customer Experience Centers of Excellence (CoE)
Office of American Innovation
Special Assistant to the President for Innovation Policy Initiatives
Department of Defense
Defense Information Systems Agency (DISA) - DOD Networx Transition
DoD Networx NS 2020-EIS Transition Manager
Department of Interior
National Park Service
Recreation One Stop
Program Manager, NPS Interagency
Telecommunications Transformation of NPS
Chief, Network Management Division
General Services Administration
Automated Contact Center Solutions Special Item Number 132-20 Team
Robotic Process Automation Pilots
Deputy Regional Commissioner, Northeast & Caribbean Region, FAS/GSA
Department of Treasury
Internal Revenue Services (IRS)
IRS Secure Access
State Governments
State of Maryland
Maryland Business Express Team
Director, Maryland Department of Assessments & Taxation
Deputy Director, Maryland Department of Assessments & Taxation
Chief of Staff, Maryland Department of Assessments & Taxation
Chief Information Officer, Maryland Department of Assessments & Taxation
Business Personal Property Administrator
Charter Legal Review Program Manager
Charter Filing/Processing Program Manager
Commerce, Managing Director, Marketing and Communications
Commerce, Managing Director, Administration and Customer Experience
Commerce, Director of Digital Marketing
Governor's Office of Small, Minority and Women Business Affairs Director of Communications
Labor, Licensing & Regulation Commissioner
Government's Business Ombudsman
AccessDNR Citizen Communication Platform
State of Montana
Montana Department of Revenue
International Governments
British Columbia, Canada
Service British Columbia
MAXIMUS, Director, Service British Columbia
Service British Columbia Team