2018 SERVICE to the CITIZEN™
Award Winners
Congratulations to the 2018 Service to the Citizen™ Award Winners!
Government Executive of the Year
Secretary Sonny Perdue
Industry Executive of the Year
Lisa Price Veith
Senior Vice President, MAXIMUS Federal
Lifetime Achievement for Delivering Service to the Citizens
Teresa N. Nasif
Government CX Trailblazer
Former Chief Customer Experience Officer, Federal Student Aid
Government CX Trailblazer
Intergovernmental Collaboration to Apprehend and Prosecute Doctor in Cancer Doctor Scam
Special Agent, IRS Special Agent, FBI
Special Agent, HHS OIG Trial Attorney, US DOJ
Department of Education
Federal Student Aid - Reducing Default Loans
Jessica Simpson Dr. G. Dale Thomas
Senior Advisor for the Management and Program
Borrower Experience, FSA Analyst, FSA
Program Specialist, FSA
Environmental Protection Agency - Internal CX
Jeffrey Wells Lynnann Hitchens
Director and Chief Director and Senior
Customer Experience Officer Information Officer
Associate Chief Financial Officer
Department of Homeland Security
Federal Emergency Management Agency (FEMA)
Hurricane Response and Recovery
FEMA Hurricane Response Network Design Team
(Design and Deployment of ArvoNet, FEMA Wireless Networks across Harvey/Irma/Maria)
Jack Montgomery Manya Tarawalie
Chief Architect/Program Manager Deputy Program Manager in
in TX, PR, Virgin Islands TX, PR, Virgin Islands
Lorenzo Moore Eddie Stallworth
Project and Process Cybersecurity Specialist in
Manager in Texas TX, PR, Virgin Islands
Michelle Sepety Vernon Hurston
Engineering Lead Support Disaster Response Director
from National Capitol Region
Robert Quarels Justin Anderson
ArvoNet Test Manager in TX Regional Network Manager
in Puerto Rico/Colorado
Section Manager in the
Service Management Section
Hurricane Response
Hurricane Response Contact Centers Acquisition Leadership
Alex Amparo Bobby McCane
Deputy Assistant Chief Procurement Officer
Administrator, Recovery
USAGov Support for Puerto Rico
Marketing and Outreach Team Lead
Chief Security Information ICAM (Identity, Credential
Officer (CISO) and Access Management)
Chief
ICAM Technical Lead
Government-wide Digital Hurricane Response (Web Council)
Chair of the Federal Director of the Federal
Web Council Web Council
Stacey Palosky Leilani Martínez
Acting Deputy Director, Director, Content and
Digital, HHS Outreach Division in USAGov
United States Citizenship and Immigration Service (USCIS)
Use of Artificial Intelligence to Deliver Services (Emma)
Program Manager, Emma
Department of State
Lost and Stolen Passport System
Division Chief for the Consular Community Relations
Lost and Stolen Passport Division Officer
Director, Passport Services
Processing of the 2017 Passport Surge
Deputy Assistant Secretary Managing Director, Passport
Services
Managing Director, Issuance, Passport Services
Department of Transportation
Federal Aviation Administration
Internal CX
Director of Customer Strategy
Department of Veterans Affairs
White House Hotline Contact Center for Veterans
Senior Advisor for Contact Centers
Lauren Anderson Kelly O'Connor
Social Security Administration
Leadership in Modernizing and Delivering Digital Services
Chief Information Officer
IT Specialist