U.S. DEPARTMENT OF
VETERANS AFFAIRS
VETERANS EXPERIENCE OFFICE
2022
SERVICE TO THE CITIZEN AWARD WINNERS
Employee Experience and Organizational Management (EXOM) Team
The Department of Veterans Affairs (VA) established the Employee Experience and Organizational Management Directorate under the Veterans Experience Office, recognizing the integral relationship between the customer and employee experiences. This new Directorate was formed in response to the Department’s commitment to improving their employee experiences. The team, under the leadership of Executive Director Airis McCottry Gill, has demonstrated an unparalleled commitment by the Department to positively impact the experiences of VA employees.
The team is driving employee relations efforts within VA and across the Federal government through bold, innovative and culture changing initiatives, including the first ever Employee Journey Map (JM). They have taken the insights, gleaned from the JM and used it as a catalyst to work on projects aimed at improving key moments that matter for our workforce, including onboarding, career development, and diversity, equity, inclusion and access.
The team is developing and implementing a measurement capability called Esignals that will be the near real-time feedback platform for capturing the voice of employees. Through this tool, the VA will implement quarterly pulse checks or “Beacon Metrics” which measures both employee trust and employee recommendation. As EX “thermometers,” they will be instrumental in alerting key stakeholders to bright spots or problems areas across the organization to further investigate.

AIRIS MCCOTTRY GILL
Executive Director of EXOM Team
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ZELPHA ANDERSON
Director, Organizational Management

BECKY CALDWELL
Supervisory Program Specialist



MARIXA GERVACIO
Management Analyst
JOHN ABRAMS
Training Specialist
TRENT TILLMAN
Management Analyst






CYBIL MEWBORN
Management Analyst
NICOLE TAYEH
Management Analyst
EITAN NAFTALI
Director, Employee Experience
CHIHUNG SZETO
Management Analyst
RONIKA ANDERSON
Management Analyst
COREY MCCAHILL
Management Analyst






BETH LAMB
Management Analyst
JD DOMINICK
Management Analyst
WEN HSU CAMPBELL
Management Analyst
KATIE BRAUN
Management Analyst
KRISS PINKETT
Management Analyst
TAKIYAH COE
Management Analyst


