U.S. DEPARTMENT OF
VETERANS AFFAIRS

VETERANS EXPERIENCE OFFICE

2022
SERVICE TO THE CITIZEN AWARD WINNERS

Employee Experience and Organizational Management (EXOM) Team

The Department of Veterans Affairs (VA) established the Employee Experience and Organizational Management Directorate under the Veterans Experience Office, recognizing the integral relationship between the customer and employee experiences. This new Directorate was formed in response to the Department’s commitment to improving their employee experiences. The team, under the leadership of Executive Director Airis McCottry Gill, has demonstrated an unparalleled commitment by the Department to positively impact the experiences of VA employees. 

 

The team is driving employee relations efforts within VA and across the Federal government through bold, innovative and culture changing initiatives, including the first ever Employee Journey Map (JM). They have taken the insights, gleaned from the JM and used it as a catalyst to work on projects aimed at improving key moments that matter for our workforce, including onboarding, career development, and diversity, equity, inclusion and access. 

 

The team is developing and implementing a measurement capability called Esignals that will be the near real-time feedback platform for capturing the voice of employees. Through this tool, the VA will implement quarterly pulse checks or “Beacon Metrics” which measures both employee trust and employee recommendation. As EX “thermometers,” they will be instrumental in alerting key stakeholders to bright spots or problems areas across the organization to further investigate.  

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AIRIS MCCOTTRY GILL
Executive Director of EXOM Team

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ZELPHA ANDERSON
Director, Organizational Management

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BECKY CALDWELL
Supervisory Program Specialist

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MARIXA GERVACIO
Management Analyst

JOHN ABRAMS
Training Specialist

TRENT TILLMAN
Management Analyst

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CYBIL MEWBORN
Management Analyst

NICOLE TAYEH
Management Analyst

EITAN NAFTALI
Director, Employee Experience

CHIHUNG SZETO
Management Analyst

RONIKA ANDERSON
Management Analyst

COREY MCCAHILL
Management Analyst

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BETH LAMB
Management Analyst

JD DOMINICK
Management Analyst

WEN HSU CAMPBELL
Management Analyst

KATIE BRAUN
Management Analyst

KRISS PINKETT
Management Analyst

TAKIYAH COE
Management Analyst

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DAYNA OLIVERI
Management Analyst

THOMAS WILSON
Management Analyst

BEN KALER
Management Analyst