U.S. DEPARTMENT OF
VETERANS AFFAIRS

Veterans Experience Office

2022
SERVICE TO THE CITIZEN AWARD WINNERS

The Department of Veterans Affairs (VA) established the Employee Experience and Organizational Management Directorate under the Veterans Experience Office, recognizing the integral relationship between the customer and employee experiences. This new Directorate was formed in response to the Department’s commitment to improving their employee experiences. The team, under the leadership of Executive Director Airis McCottry Gill, has demonstrated an unparalleled commitment by the Department to positively impact the experiences of VA employees. 

 

The team is driving employee relations efforts within VA and across the Federal government through bold, innovative and culture changing initiatives, including the first ever Employee Journey Map (JM). They have taken the insights, gleaned from the JM and used it as a catalyst to work on projects aimed at improving key moments that matter for our workforce, including onboarding, career development, and diversity, equity, inclusion and access. 

 

The team is developing and implementing a measurement capability called Esignals that will be the near real-time feedback platform for capturing the voice of employees. Through this tool, the VA will implement quarterly pulse checks or “Beacon Metrics” which measures both employee trust and employee recommendation. As EX “thermometers,” they will be instrumental in alerting key stakeholders to bright spots or problems areas across the organization to further investigate.  

AIRIS MCCOTTRY GILL

Executive Director of Employee Experience and Organizational Management

ZELPHA ANDERSON

Director, Organizational Management

BECKY CALDWELL

Supervisory Program Specialist

MARIXA GERVACIO

Management Analyst

JOHN ABRAMS

Training Specialist

TRENT TILLMAN

Management Analyst

CYBIL MEWBORN

Management Analyst

NICOLE TAYEH

Management Analyst

EITAN NAFTALI

Director, Employee Experience

CHIHUNG SZETO

Management Analyst

RONIKA ANDERSON

Management Analyst

COREY MCCAHILL

Management Analyst

BETH LAMB

Management Analyst

JD DOMINICK

Management Analyst

WEN HSU CAMPBELL

Management Analyst

KATIE BRAUN

Management Analyst

KRISS PINKETT
Management Analyst

TAKIYAH COE
Management Analyst

DAYNA OLIVERI

Management Analyst

THOMAS WILSON

Management Analyst

BEN KALER

Management Analyst