MAXIMUS FEDERAL HEALTH
The Maximus Federal Health COVID-19 Programs team exemplifies what it means to act as champions of change as they implemented health programs and services during the pandemic. The team went above and beyond to react to, set up and support new and existing government customers while providing outstanding services to the citizens of the nation. The team includes health leadership, health operations and delivery, the innovative technology and solutions team, and many others across the Federal health organization.
Two major programs that were critical to the support of the nation and its citizens were executed with the Maximus Federal Health team. They successfully set up a turnkey contact center in less than five days in support of the early and critical HHS program around the National COVID-19 Test Result during the national emergency. The team rapidly recruited and deployed contact center and CRM technology to enable over 250+ agents both on-premise and remote home-based agents to take 10,000 calls per day or more if asked. The team was delivering critical test results to citizens hourly/daily and it is a great example of the work and collaboration of a public/private/industry partnership rapidly set up to support citizens.
In addition to its COVID-19 initiatives, the team simultaneously supported news efforts in the states around health and human services efforts by providing surge support in processing the unprecedented number of unemployment applications, as well as supported contact tracing in major counties across the country. All these efforts and programs were delivered with critical impact, outcomes, and results to citizens.
All of the employees on the Maximus Federal Health COVID 19 program team deserve recognition for their contributions and work for citizens. However, the work and results were possible because of the leadership of the organization's president, Tom Naughton.