CREATING ADVANCED STREAMLINED ELECTRONIC SERVICES (CASES) FOR CONSTITUENTS ACT OF 2017
LEGISLATIVE EXECUTIVES OF THE YEAR
REPRESENTATIVE GARRET GRAVES
U.S. HOUSE OF REPRESENTATIVES
SENATOR TOM CARPER
Representative Garret Graves and Senator Carper are being recognized for sponsoring Creating Advanced Streamlined Electronic Services (CASES) for Constituents Act of 2017. CASES, enacted into law in 2019, which modernizes and digitizes one of the government’s most archaic paper-based processes. This law allows citizens to interact with their congressional offices via modern, digital processes, including using fillable, electronic forms, which render effectively on desktops, laptops and mobile devices, while allowing for the use of electronic signatures. When fully implemented, the law will revolutionize the delivery of constituent service for all congressional offices.
In June 2017 Representative Graves began a 2-year journey to modernize a core function of Congressional office operations and streamlining customer service for constituents by introducing H.R. 3076, Creating Advanced Streamlined Electronic Services (CASES) for Constituents Act of 2017. Senator Carper introduced the legislation in the Senate. The CASES Act would give constituents the option to electronically authorize their Members of Congress to engage a federal agency on their behalf - a federally-required privacy protection process currently done on paper as required by the Privacy Act of 1974. That law, in desperate need of updating to keep pace with modern technology, required that Members of Congress or their staff have written authorization before they can obtain information about an individual’s case. Currently, constituents in need of assistance to resolve issues with the VA, Social Security, Medicare, Medicaid or other federal agencies must physically print, sign and fax, mail or hand deliver a “privacy release form” to their congressional office before the office can take action. This process is archaic, an inconvenience to constituents and can cause unnecessarily delayed issue resolution.