DIGITIZATION OF H-1B APPLICATION

2021
SERVICE TO THE CITIZEN AWARD WINNERS

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BIANCA FITZPATRICK

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VASHON CITIZEN

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JENEIL TEEL

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KIMBERLY HUGHES

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KATIE MCGUIRE

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WENDY DELAPP

KRISTAL LIGHTNING

Acting Deputy Chief of Digital Services,
United States Citizenship and Immigration Services

Chief of Digital Services, 
United States Citizenship and Immigration Services

Product Manager, 
United States Citizenship and Immigration Services

Product Manager, 
United States Citizenship and Immigration Services

Product Manager, 
United States Citizenship and Immigration Services

IT Specialist, 
United States Citizenship and Immigration Services

Product Manager, 
United States Citizenship and Immigration Services

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RICHARD COLLINS

ADIJATU ABOISE

NICOLE NICKLAW

EBONY TURNER

SARAH LOWMAN

KERSTIN A. JAGER

GILBERT MCMANUS

Immigration Services Officers,
United States Citizenship and Immigration Services

Counsel,
United States Citizenship and Immigration Services

Adjudications Officer,
United States Citizenship and Immigration Services

Community Relations Officer,
United States Citizenship and Immigration Services

Community Relations Officer,
United States Citizenship and Immigration Services

OP&S, Management and Program Analyst,
United States Citizenship and Immigration Services

IT Specialist, 
United States Citizenship and Immigration Services

The U.S Citizenship and Immigration Services undertook a forward-thinking effort to move the cumbersome, paper-based H-1B cap-subject filing process to a digital environment. The goal was to eliminate the need for truckloads of paper petitions and create a streamlined, fair, and predictable process. 

 

The development team brought together program offices throughout the agency to design a user interface linked to the USCIS online account where employers and representatives could register and pay the required fee. After 18 months of exhaustive development and regulatory actions, USCIS rolled out the new H-1B registration tool in February 2020, with a round of stakeholder engagements. 

 

The benefits of the new approach include significant cost savings to both employers and USCIS by allowing employers and representatives to submit basic information online instead of mailing a complex visa petition for each worker. The new process also reduced the need for additional contract staff who were required to intake large volumes of paper forms. Lastly, the process dramatically streamlines the workflow by allowing employers, representatives, and USCIS to focus resources on just those cases selected through the registration process. 
 

The H-1B online registration process is an excellent example of the government using technology to produce game-cUSCIS launched the first electronic registration process for the H-1B cap. Strategic planning across USCIS resulted in a highly rated, streamlined process that requires less time, effort, and money for employers and the agency hanging results.

Response to the new electronic process has been overwhelmingly positive, with users rating their satisfaction at 4.8 out of 5.0. Also, an attorney quoted on law360.com said, “We don’t get many gifts from USCIS, but I consider that [H-1B online registration] a gift, that we could do the whole thing electronically.”

NOT PICTURED:

DAWIN STEPHENS
IT Specialist

CIRO PARASCANDOLA
Policy Analyst

ANDREA FREIBERGER
Policy Analyst

ROBERT COX
Counsel

STEPHEN SKORDINSKI
IT Specialist

TODD SCHUERHOFF
Development Lead