SERVICE TO THE CITIZEN AWARD WINNERS
The Army needed a digital platform to support the new credentialing assistance program because the legacy system that was in place, called GoArmyEd, was not able to quickly adapt to changing policies and procedures. The remint was for an agency to develop a new system–taking advantage of modern technologies–that could be accessible from mobile devices so that soldiers could access the system from anywhere in the world, all the while being far less expensive to operate than the legacy platform.
The Army enlisted Deloitte to develop ArmyIgnitED, the new system to support creation and credentialing assistance, and the army NetApp platform, which provides quick and efficient access to both in-person and virtual training and voluntary education programs to improve military readiness, soldier retention and successful transition to civilian life. Deloitte worked with multiple credentialing vendors and training providers to ensure that the system was user-friendly, while collaborating with Army education counselors to incorporate feedback to better support soldiers through their counseling process.
Deloitte used a scaled agile framework called SAFe for the implementation to deliver a minimum viable product quickly. It was important to them to show rapid progress in terms of how quickly they were able to turn on the system rather than taking an extended period of time that's typical of most DOD implementations. The speed of delivery was key to providing a service that was above and beyond. Today, soldiers can sign up for over 1,500 credentials through the system to help advance their career goals.