GENERAL SERVICES ADMINISTRATION
TECHNOLOGY TRANSFORMATION SERVICES
Community of Practice Leads
SERVICE TO THE CITIZEN AWARD WINNERS
Digital.gov's mission is to transform how government learns, builds, delivers, and measures digital services in the 21st century. As part of GSA’s TTS Solutions, Digital.gov has been organizing communities of practice for more than 20 years. The managers of these communities are volunteers and influencers, leading the way towards transforming how government interacts with the public.
Digital.gov Communities of Practice create impact by reducing silos across agencies, promoting diversity, providing guidelines, and more. In 2021, Digital.gov had 1.1M pageviews on their website, over 55k Twitter followers, and 25k+ community members. Digital.gov hosted 65 events with a total of 16,157 attendees. They held events and published articles in celebration of National Hispanic Heritage Month, Global Accessibility Awareness Day, and International Plain Language Day. Digital.gov events averaged 249 attendees per event with satisfaction scores averaging 4.5 out of 5. Digital.gov held dozens of other community meetings, like huddles — where they engaged with smaller groups on topics like organizational change and communication techniques.
The pandemic demonstrated how important communities are for people to be able to connect with like-minded peers in a virtual environment when the office space and in-person gatherings as we know it were stripped away. Digital.gov quickly learned how to best collaborate through a computer monitor, bringing together experts, novices, and those in between, to learn more about digital transformation. Digital.gov blogged, tweeted, and posted ideas, best practices, and success stories. In 2022, Digital.gov continues to apply modern methodologies and technologies to help the government deliver better digital services and improve the customer experience.