GENERAL SERVICES ADMINISTRATION

TECHNOLOGY TRANSFORMATION SERVICES
Community of Practice Leads

2022
SERVICE TO THE CITIZEN AWARD WINNERS

Digital.gov's mission is to transform how government learns, builds, delivers, and measures digital services in the 21st century. As part of GSA’s TTS Solutions,  Digital.gov has been organizing communities of practice for more than 20 years. The managers of these communities are volunteers and influencers, leading the way towards transforming how government interacts with the public. 

 

Digital.gov Communities of Practice create impact by reducing silos across agencies, promoting diversity, providing guidelines, and more. In 2021, Digital.gov had 1.1M pageviews on their website, over 55k Twitter followers, and 25k+ community members. Digital.gov hosted 65 events with a total of 16,157 attendees. They held events and published articles in celebration of National Hispanic Heritage Month, Global Accessibility Awareness Day, and International Plain Language Day. Digital.gov events averaged 249 attendees per event with satisfaction scores averaging 4.5 out of 5. Digital.gov held dozens of other community meetings, like huddles — where they engaged with smaller groups on topics like organizational change and communication techniques.

 

The pandemic demonstrated how important communities are for people to be able to connect with like-minded peers in a virtual environment when the office space and in-person gatherings as we know it were stripped away. Digital.gov quickly learned how to best collaborate through a computer monitor, bringing together experts, novices, and those in between, to learn more about digital transformation. Digital.gov blogged, tweeted, and posted ideas, best practices, and success stories. In 2022, Digital.gov continues to apply modern methodologies and technologies to help the government deliver better digital services and improve the customer experience.

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JACOB PARCELL
Innovation Portfolio Director,
TTS / GSA

AMMIE FARRAJ FEIJOO
Digital.gov Manager,
TTS / GSA

JARAH MEADOR
 Director of Open Innovation,
TTS / GSA

TONI BONITTO
Digital.gov Content & Platform Lead,
TTS / GSA

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RUXANDRA (RUXI) GIURA
Web Content Specialist,
FCC

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BETH A. MARTIN
Digital Services Expert,
OMB

TORI GARTEN
 Chief, New Media and Web Policy Branch,
NIH

KATHERINE SPIVEY
 Co-Lead, Plain Language Community of Practice,
GSA

KATINA RAE STAPLETON
Program Officer,
DOE

LAURA GODFREY
Co-Lead, Multilingual Community of Practice, TTS/GSA

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FEDORA BRAVERMAN
Digital Information Specialist,
NCI/NIH

JEAN FOX
 Research Psychologist, Bureau of Labor Statistics (BLS)

SILVIA SALAZAR
 UX Researcher,
NCI/NIH

MEGHAN DALY
Director, Contact Center Center of Excellence (CoE),
TTS / GSA

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LAURIE CHIDLOW
Senior Consultant, Wheelhouse Group

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ALEX SCHULTE
Senior Management Consultant,
Wheelhouse Group

GABBY FRATUANDUONO
Senior Consultant, Wheelhouse Group

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TIM COSSAIRT
Branch Manager - Operations Analysis
National Transportation Vetting Center/Vetting Analysis Division
Transportation Security Administration