GENERAL SERVICES ADMINISTRATION

TECHNOLOGY TRANSFORMATION SERVICES
Community of Practice Leads

2022
SERVICE TO THE CITIZEN AWARD WINNERS

Digital.gov’s mission is to transform how the federal government learns, builds, delivers, and measures digital services to the public. As part of GSA’s TTS Solutions,  Digital.gov has been organizing communities of practice for more than 20 years. The managers of these communities are volunteers and influencers, leading the way towards transforming how government interacts with the public. 

 

Digital.gov Communities of Practice create impact by reducing silos across agencies, promoting diversity, providing guidelines, and more. In 2021, Digital.gov had 1.1M pageviews on their website, over 55k Twitter followers, and 25k+ community members. Digital.gov hosted 65 events with a total of 16,157 attendees. They held events and published articles in celebration of National Hispanic Heritage Month, Global Accessibility Awareness Day, and International Plain Language Day. Digital.gov events averaged 249 attendees per event with satisfaction scores averaging 4.5 out of 5. Digital.gov held dozens of other community meetings, like huddles — where they engaged with smaller groups on topics like organizational change and communication techniques.

 

The pandemic demonstrated how important communities are for people to be able to connect with like-minded peers in a virtual environment when the office space and in-person gatherings as we know it were stripped away. Digital.gov quickly learned how to best collaborate through a computer monitor, bringing together experts, novices, and those in between, to learn more about digital transformation. Digital.gov blogged, tweeted, and posted ideas, best practices, and success stories. In 2022, Digital.gov continues to apply modern methodologies and technologies to help the government deliver better digital services and improve the customer experience.

JACOB PARCELL
Innovation Portfolio Director,
TTS / GSA

AMMIE FARRAJ FEIJOO
 Implementation Lead,
TTS / GSA

JARAH MEADOR
 Director of Open Innovation,
TTS / GSA

TONI BONITTO
Innovation Specialist,
TTS / GSA

RUXI GIURA
Digital Insurance Specialist, FEMA/DHS

BETH MARTIN
UX Lead,
FAA

TORI GARTEN
 Chief, New Media and Web Policy Branch,
NIH

KATHERINE SPIVEY
 Plain Language Launcher,
GSA

KATINA STAPLETON
Program Officer,
DOE

LAURA GODFREY
Multilingual Community Lead, TTS/GSA

FEDORA BRAVERMAN
Digital Information Specialist,
NIH

JEAN FOX
 Research Psychologist, Bureau of Labor Statistics (BLS)

SILVIA SALAZAR
 UX Researcher,
NCI/NIH

MEGHAN DALY

Contact Center Lead,
TTS / GSA

TIM COSSAIRT

Branch Manager,
TSA / DHS

LAURIE CHIDLOW
Senior Consultant, Wheelhouse Group

ALEX CHIDLOW Senior Consultant, Wheelhouse Group

GABBY FRATUANDUONOSenior Consultant, Wheelhouse Group